Position Overview:
The Lodge Outlet Manager at Edgewood Tahoe Resort is responsible for ensuring exceptional guest experiences, flawless service execution, and operational efficiency of The Bistro, UpLift Café, In-Room Dining and Pool & Beach operations. This role is responsible for leading and developing the outlet team, maintaining brand standards, managing financial performance, and supporting the resort's overall F&B strategy. The Lodge Outlet Manager will oversee a team of assistant managers and service professionals, drive guest satisfaction, enhance revenue, and maintain brand consistency aligned with Forbes five-star standards.
Key Responsibilities:
- Oversee the daily operations of all F&B outlets, including fine dining, bars, poolside service, and in-room dining.
- Ensure all venues meet and exceed Forbes luxury service standards.
- Maintain seamless coordination between the front and back of the house, fostering a culture of excellence and teamwork.
- Address guest concerns and feedback promptly, turning challenges into opportunities for service recovery.
- Implement strategies to maximize revenue, optimize costs, and improve profit margins.
- Develop and manage budgets, forecasts, and P&L statements for all outlets.
- Identify new revenue opportunities, such as seasonal promotions, private dining experiences, and signature events.
- Maintain a strong presence in all outlets, engaging with guests to personalize their experience.
- Implement and uphold service standards that align with Forbes and luxury hospitality benchmarks.
- Ensure training programs empower staff to deliver world-class guest service.
- Lead, mentor, and develop a team of managers, supervisors, and service staff.
- Foster a culture of motivation, excellence, and continuous learning.
- Collaborate with HR to recruit, train, and retain top hospitality talent.
- Oversee wine, cocktail, and beverage programs to enhance guest offerings.
- Ensure consistency in food quality, presentation, and service standards across all venues.
- Ensure compliance with health, safety, and sanitation regulations, including local and international food & beverage laws.
- Maintain a proactive approach to risk management and guest safety.
- Uphold sustainability and eco-friendly initiatives in line with resort policies.
- Perform other related duties as assigned to support the overall success of the team and business.
Qualifications and Skills:
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Minimum of 5 years of experience in luxury F&B management, with at least 3 years in a senior leadership role
- Strong financial acumen and experience managing multi-million-dollar F&B operations.
- Proven track record of implementing service excellence programs and achieving revenue growth.
- Exceptional leadership, communication, and interpersonal skills.
- Deep knowledge of luxury hospitality trends, fine dining, and premium beverage programs.
- High-Level Problem Solving & Decision Making
- Proficiency in restaurant management software and POS systems
Physical Requirements:
- Must be able to safely lift, move, and stack items weighing up to 40 lbs.
- Able to perform physical tasks, including bending, lifting, and standing for extended periods.