Oversee guest services and resolve customer and employee issues immediately. Implement innovative strategies to improve productivity, sales, and food quality.
Numbers & Facts
Location
Greenville, DE
Job Type
Full-time
Description
Benefits:
401(k)
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Supervise and coordinate all FOH and BOH activities. Oversee guest services and resolve customer and employee issues immediately. Ensure a high quality of food preparation. Train and manage all restaurant staff. Create and adjust staff schedules to meet restaurant needs. Adhere to all safety and sanitation regulations. Daily inventories and ordering from multiple purveyors. Opening and Closing of the restaurant
JOB DUTIES:Â
Manage and oversee the entire restaurant operationÂ
Deliver exceptional guest servicesÂ
Ensuring guest satisfactionÂ
Respond efficiently to customer questions and complaintsÂ
Organize and supervise shiftsÂ
Manage and lead staffÂ
Develop and train staff
Hire new employeesÂ
Terminate employees when necessaryÂ
Training and evaluating staff performanceÂ
Manage food/liquor cost, forecast requirements, and maintain inventoryÂ
Manage restaurant supplies including small waresÂ
Control costs and minimize wasteÂ
Create and nurture a positive working environmentÂ
Implement innovative strategies to improve productivity, sales, and food quality
Manage labor cost by ensuring proper staffing
JOB REQUIREMENTS:Â
Ideally, prior experience as a Restaurant Manager or similar roleÂ
Ideally prior experience in customer service managementÂ
Extensive food and wine knowledgeÂ
Basic understanding of computers and spreadsheets Â
Familiarity with restaurant management softwareÂ
Strong leadership, motivational, and people skillsÂ