Director
Who We Are:
- One of the fastest-growing quick-service restaurants in the country.
- Industry leader in Customer Service & Hospitality.
- Pioneer of In Mall Dining.
- Inventor of the Original Chicken Sandwich.
- Largest, Chicken Based Quick Service Restaurant in America.
- Locally owned & operated company.
Pay Type: Starting at $20/hr
- Based on availability, experience, and years of service.
- Uncapped Earning Potential.
Schedule: Full-Time.
- Morning, Daytime, Evening, and Nighttime Shifts. (5:30am-11:00pm)
- Open Availability. Able to Open and/or Close.
- 40+ Hours per Week.
- Flexible schedule based on the needs of the business.
- Up to 10 hours of OT to meet salary requirements.
Our Benefits:
- Health Benefits Available
- Access to scholarships at $2,500 per year
- Sundays off
- Flexible Scheduling
- Leadership Development
- Free/Discounted Meals
- Positive Work Environment
- PTO
About this Position: Director
- Directors are the senior level of leadership within Chick-fil-A Delafield's Org Chart. As a Director you are the person in charge of the daily operations of Chick-fil-A. You are responsible for leading a team of other leaders and team members who will ensure our guests receive the quality food and industry leading customer service that has come to be synonymous with the Chick-fil-A brand. Directors demonstrate and execute the fundamentals of the Chick-fil-A brand including our CORE 4 model, Winning Hearts Every Day Strategy, Industry Leading Food Safety Processes, and so much more. As a Director you will also have an opportunity to grow within the company. Leadership Development is a core part of our business strategy, and you will have the opportunity to engage with the Operator on your own personal journey as a developing professional.
Requirements:
- MUST HAVE RESTAURANT EXPERIENCE.
- 3+ Years of Experience as a leader. (Chick-fil-A Experience Preferred)
- Self-lead individual that is committed to personal growth.
- Willingness to step outside of job role to assist in other roles.
- Effective and professional communicator.
- Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 10 hours and lifting up to 50 lbs.
- Proven ability to lead in quick-paced environments as part of a team.
- Basic computer competency.
- High School Diploma or Equivalent Certificate. B.A. or B.S. in related field preferred.
- Must be comfortable using a POS system and other ordering technology.
- Must be comfortable using various pieces of cooking and service equipment.
- Ability to multitask without direction.
- Ability to work on your feet for extended periods of time.
- Ability to work outside for extended periods of time.
- Ability to work at a quick, yet efficient pace.
- Team-oriented, adaptable, dependable, and strong work ethic.
- Positive attitude.
- Ability to communicate effectively with guests, team members, and leadership.
- Customer Service-Oriented.
Responsibilities:
- Work closely with the Operator and senior leadership to achieve excellence in the area you are responsible. We have several Director Roles that work together in a High Performance Leadership Model
- Track and report on the key metrics in your area of responsibility.
- Develop and execute plans to continuously improve your area of responsibility.
- Resolve employee performance and policy/procedure violations discovered or reported by the Leadership Team.
- Works with the Leadership Team to ensure appropriate daily restaurant staffing levels.
- Must be an excellent coach, communicator and team builder.
- Achieve Strategic business results through focus and action on Monthly and Quarterly objectives and tasks.
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Serves as subject matter expert for all tasks and processes.
- Responsible for inventory & facilities management.
- Complete understanding of each key position in their area of responsibility.
- Use our CORE 4 model to serve guests: create eye contact, share a smile, speak with an enthusiastic tone, and always say my pleasure.
- Operating the POS system and other order taking technology at the front counter, in the drive-thru cockpit, or outside in the drive-thru.
- Operating various pieces of cooking and service equipment.
- Look for opportunities to stock or clean when not serving a customer.
- Following the proper process for the position you are assigned.
- Checking for product quality and consistency.
- Assist leadership in executing opening or closing procedures.
- Assisting in all team member positions throughout your shift as needed.
- Demonstrate knowledge of the brand and menu items.
- Complete all tasks assigned beyond the job description, if necessary.
- Complete all tasks assigned to you by the leadership team.
Work schedule
- Weekend availability
- Monday to Friday
- 10 hour shift
- 8 hour shift
- 12 hour shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Paid training
- Other