Restaurant Manager

Description

Job Title: Restaurant Manager

Reports To: Assistant General Manager / General Manager

Department: Operations

Employment Type: Salaried, Exempt

About José Andrés Group

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary

The Restaurant Manager is a floor-forward leader responsible for daily service execution, team coaching, guest satisfaction, and the consistent delivery of JAG standards. In partnership with the AGM/GM, this role drives shift performance, labor efficiency, inventory accuracy, and compliance-while nurturing a positive, inclusive culture.

Key Responsibilities

Operational Leadership

Lead daily service across all dayparts and activations (à la carte, bar, private dining, events).

Execute SOPs; maintain opening/closing, cash handling, and table/reservation management.

Run effective pre-shifts; deploy staff to meet pace, cover, and sales projections.

Ensure facility readiness, cleanliness, maintenance follow-ups, and adherence to health & safety standards.

Guest Experience & Service Excellence

Be highly visible on the floor; model anticipatory hospitality and effective table touches.

Coach service standards (sequence of service, steps of recovery, allergy/ADA protocols).

Manage guest recovery with empathy, speed, and documentation; cultivate repeat business and VIP relations.

Monitor feedback channels and identify trends; implement corrective actions.

Team Leadership & Development

Participate in recruiting, interviewing, and onboarding; build a strong bench of leads/captains.

Deliver ongoing training (service, product knowledge, systems, compliance).

Recognize great performance; document coaching and support progressive discipline when needed.

Foster an inclusive, respectful, and learning-focused culture aligned to JAG values.

Financial & Administrative

Support P&L targets through smart scheduling, in-shift labor deployment, and productivity tracking.

Maintain timecard accuracy, tip-pool/tip-credit compliance, and cash controls.

Partner with Culinary/Beverage on inventory counts, waste tracking, and COGS controls.

Review KPIs (covers, check average, comps/voids, labor %, guest sentiment) and report actions.

Sales & Brand Growth

Drive topline via upselling programs, features, pairing suggestions, and reservation pacing strategy.

Support local marketing initiatives, community outreach, and private dining sales.

Compliance & Safety

Uphold DOH/health code, alcohol service laws, wage & hour, and safety standards.

Lead incident response/reporting and ensure safety drills and certifications remain current.

Projects & Openings

Assist with menu launches, seasonal changes, pop-ups, training rollouts, and opening checklists as assigned.

Requirements

Required Qualifications

• 2-4+ years of progressive FOH leadership in high-volume upscale casual or fine dining; prior supervisor/assistant manager experience required.
• Proven success running busy shifts while balancing guest experience, team coaching, and cost controls.
• Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.
• Strong communication, conflict resolution, and coaching skills; organized and detail-oriented.
• Familiarity with food safety, alcohol service, labor compliance, and cash handling best practices.
• Wine/spirits and culinary knowledge to guide guest choices and support sales.
• Flexibility to work nights, weekends, and holidays.

Working Conditions & Physical Requirements

• Ability to stand and walk for extended periods (up to 8 hours).
• Ability to lift/push/pull up to 30 lbs. occasionally.
• Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
• Exposure to hot/cold environments and cleaning chemicals per safety standards.

In Return, We Offer You

• Competitive compensation and performance-based bonus opportunities
• Comprehensive health & wellness benefits
• Retirement savings plans
• Employee dining discounts
• Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer

José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.