Highlights
As a Restaurant Manager, you are responsible for leading all aspects of restaurant operations, developing high-performing teams, driving financial results, and ensuring operational excellence. Restaurant Managers work in a fast-paced restaurant environment requiring daily interaction with guests, employees, vendors, and company leadership.
Numbers & Facts
| Location | Cleveland, TN |
Description
Restaurant Manager
Wen Choo Choo Wendy's Restaurants
Position Summary
At Wendy's, we're committed to serving fresh, high-quality food and creating exceptional experiences for our guests. As a Restaurant Manager, you are responsible for leading all aspects of restaurant operations, developing high-performing teams, driving financial results, and ensuring operational excellence.
The Restaurant Manager serves as the leader of the restaurant, setting the standard for customer service, team development, food quality, and profitability. Successful candidates are strong leaders who inspire others, build winning teams, and create a positive environment where employees and guests thrive.
Essential Responsibilities
Restaurant Leadership
- Lead and manage all aspects of daily restaurant operations.
- Create and maintain a positive, productive, and customer-focused culture.
- Provide leadership, direction, and accountability for management and crew teams.
- Model company values and uphold Wendy's operational standards.
- Foster a workplace culture built on teamwork, respect, recognition, and continuous improvement.
Team Development
- Recruit, hire, train, coach, and develop restaurant employees and managers.
- Build and maintain a high-performing team focused on operational excellence.
- Conduct performance evaluations and provide ongoing coaching and feedback.
- Identify future leaders and create development opportunities for career growth.
- Maintain appropriate staffing levels to meet business demands.
Guest Experience
- Ensure every guest receives exceptional customer service.
- Create an environment that delivers fast, friendly, and accurate service.
- Resolve guest concerns professionally and effectively.
- Monitor customer feedback and implement improvements to enhance the guest experience.
Financial & Business Management
- Drive restaurant sales, profitability, and overall financial performance.
- Manage labor, food costs, inventory, and controllable expenses.
- Analyze restaurant performance metrics and develop action plans to achieve business goals.
- Execute local restaurant marketing initiatives and community engagement efforts.
- Ensure proper cash handling and financial accountability procedures are followed.
Food Safety & Quality
- Ensure all food products meet Wendy's quality and freshness standards.
- Maintain compliance with all food safety, sanitation, and health department regulations.
- Monitor product preparation, presentation, holding times, and storage procedures.
- Promote a culture of food safety and operational excellence throughout the restaurant.
Operations & Facilities Management
- Ensure the restaurant operates efficiently and meets all company standards.
- Oversee inventory management, ordering, receiving, and product rotation.
- Maintain restaurant equipment and coordinate facility maintenance needs.
- Ensure compliance with all company policies, procedures, and safety standards.
- Maintain a clean, safe, and welcoming environment for guests and employees.
Qualifications
Required
- Previous restaurant management experience.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Proven ability to coach, motivate, and develop employees.
- Strong organizational, planning, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Financial acumen and understanding of restaurant performance metrics.
- Flexibility to work varied schedules, including mornings, evenings, weekends, holidays, and overtime as business needs require.
- Must possess all documents and permits required by federal, state, and local laws.
Preferred
- Quick-service restaurant (QSR) or fast-food management experience.
- Food Safety Certification or ServSafe Certification.
- Experience with scheduling, labor management, inventory control, and profit-and-loss accountability.
- Multi-unit leadership experience is a plus.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to frequently bend, reach, lift, carry, and move throughout the restaurant.
- Ability to occasionally lift up to 50 pounds.
- Ability to safely operate restaurant equipment.
- Ability to work near hot cooking equipment, grills, fryers, and refrigeration units.
- Ability to multitask and lead effectively during high-volume operating periods.
Work Environment
Restaurant Managers work in a fast-paced restaurant environment requiring daily interaction with guests, employees, vendors, and company leadership. This position requires flexibility and may include mornings, evenings, weekends, holidays, and extended shifts based on business needs.
Benefits
Eligible managers may receive:
- Competitive salary and bonus opportunities
- Medical, dental, and vision insurance
- Paid structured management training program
- Paid vacation and sick leave
- Weekly pay via direct deposit
- 401(k) retirement savings plan with company match
- Retention bonus opportunities
- Leadership development programs
- Career advancement opportunities
- Ongoing professional growth and development
Equal Employment Opportunity
Wen Choo Choo is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are based on qualifications, merit, business needs, and individual performance.
Why Join Wendy's?
At Wendy's, leadership is about more than running a restaurant. It's about developing people, building successful teams, and making a positive impact in your community. As a Restaurant Manager, you'll have the opportunity to lead a business, mentor future leaders, and drive results while working for a company that recognizes and rewards excellence.
We provide the training, support, and career development opportunities needed to help you grow professionally while making a meaningful contribution to the success of our restaurants.
Join the Wen Choo Choo Wendy's team as a Restaurant Manager and lead a restaurant, develop great people, and build a rewarding career with us.
The Wendy’s Story
First of all, yes, Wendy is a real person. And a pretty special one, being the daughter of our founder Dave Thomas. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. We think Dave would be proud. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. People deserve better.” At the time, other quick-service restaurants were using frozen beef and mass-producing food. Not Dave. His approach of serving fresh, made-to-order hamburgers changed the game. And his can’t-stop-won’t-stop commitment to making customers happy drives everything we do today.