LV Petroleum is searching for a Assistant Manager for our ICONIC Black Bear Diner inside of our bustling travel center! Are you a full-service restaurant leader, customer service champion and passionate brand advocate? Then apply today!
SITE ADDRESS: 4388 W. Craig Road North Las Vegas, NV. 89031
Key Responsibilities:
1. Staff Management:
- Supervise, train, and motivate all restaurant staff, including servers, cooks, and front-of-house employees.
- Assist with hiring and onboarding new team members.
- Delegate tasks and responsibilities to staff and ensure that they are performed to the diner’s standards.
- Conduct performance reviews and offer coaching and feedback to improve staff performance.
- Manage employee schedules and staffing levels to ensure proper coverage.
2. Customer Service:
- Ensure that all guests receive prompt, courteous, and professional service.
- Handle guest complaints and concerns efficiently and professionally, striving for guest satisfaction.
- Regularly interact with guests to ensure that their dining experience meets or exceeds expectations.
- Maintain a positive and welcoming atmosphere throughout the dining area.
3. Operational Management:
- Assist in managing day-to-day restaurant operations, including overseeing food preparation, kitchen operations, and cleanliness.
- Ensure the restaurant follows health and safety regulations, including sanitation and food safety standards.
- Maintain inventory control and order supplies as needed to ensure smooth operations.
- Monitor and control the quality of food and beverages, ensuring that they meet the Black Bear Diner’s standards.
- Ensure restaurant equipment is properly maintained and report any issues for repair.
4. Financial Management:
- Assist in managing the restaurant’s budget and financial performance, including controlling labor costs and food costs.
- Help prepare and review financial reports, tracking expenses, sales, and profit margins.
- Monitor and maintain cash handling procedures, ensuring accuracy and adherence to company policies.
- Participate in efforts to achieve sales targets and maximize profitability.
5. Marketing & Promotion:
- Assist with local marketing efforts to promote the restaurant and attract new guests.
- Ensure consistency in brand image and marketing materials.
- Encourage repeat business by fostering customer loyalty and maintaining strong community relations.
6. Compliance:
- Ensure that the restaurant complies with all federal, state, and local regulations, including those related to food safety, health codes, and labor laws.
- Ensure proper training for staff in areas such as alcohol service and food safety.
Requirements
- Experience:
- 2-3 years of restaurant management experience, preferably in a casual dining or full-service environment.
- Experience managing a team, providing leadership, and working with budgets and sales goals.
- Skills:
- Strong leadership and organizational skills.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks in a fast-paced environment.
- Strong customer service skills with the ability to resolve conflicts in a professional manner.
- Proficiency in point-of-sale (POS) systems and other restaurant management software.
- Physical Requirements:
- Ability to stand and walk for extended periods of time.
- Ability to lift up to 50 pounds.
- Ability to work in a high-energy, fast-paced environment.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)