Restaurant Manager at The Pearl Hotels Havana Beach Bar & Grill

Job Summary

The Restaurant Managers primary duties are to supervise, train, and ensure that associates are providing St. Joe service Standards to the guest on a consistent basis. Ensure that amenity deliveries are made on time and in accordance with company standards. Quality assurance for restaurant operations and closing duties and quality assurance for same areas. Collection of payments and diligently maintaining the restaurant area and equipment are also major functions of this position. To hire and inspire the staff as a St. Joe leader, this will be done leading by example following the values and vision of the company.

Primary Responsibilities & Essential Functions

• Anticipate the needs of the restaurant and order whatever product is necessary to help associates perform their duties more efficiently and effectively while keeping in line with budget.
• Maintain logs and insure that trace reports are being updated.
• Proper scheduling and coverage of service personal for optimal service levels.
• Maintain positive guest relations at all times, and resolve complaints promptly, ensuring maximum guest satisfaction.
• Ensure associates are familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Train associates onSt. Joe standards of service in all components of Food and Beverage, correct maintenance, and use of equipment
• Guarantee that all associates are maintaining 4 star 4 diamond levels of service in all facets of restaurant execution.
• Educate associates on proper greetings / salutations to extend to guests and the use suggestive up-selling techniques to increase profit margins.
• Assign work and side duties, communicate shift updates, and conduct pre-shift meetings including review of daily business, grooming, and attire standards
• Inspect table set-ups, service areas, storage areas, and equipment to ensure cleanliness, neatness; rectify deficiencies with respective personnel.
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
• Ensure that assigned staff has reported to work; document any late or absent employees.
• Check all servers out before they leave for the day ensuring that all side work is completed.
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Settle checks in the P.O.S. system according to hotel specifications. Process payment of guest checks in accordance with accounting requirements and maintain accountability for all financial transactions.
• Ensure compliance with all departmental polices, service procedures, safety standards, and state liquor regulations
• Maintain knowledge of room layouts, outlet capacities, hours of operations, menus, pricing, and guest navigation to support guest service
• Continuously seek opportunities to improve service execution and enhance the overall guest experience
• Work collaboratively under the direction of the Director of Culinary Operations and Kitchen Manager
• Be proficient in and able to train associates in all front of house positions, including greeter, bartender, food runner, and server
• Assist with budget management forecasting, cost controls, and profitability to ensure financial goals are met.
• Maintain a budget and able to forecast, maintain a check book, assure the profit and cost is in line with expectations
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
• Ability to read, write, speak, understand, and communicate in basic English preferred
• 3-5 years' experience in a similar role
• Certification or degree in a related field not required but preferred
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• ServSafe Certifications (may obtain after employment)
• CPR and First Aid Certificate (may obtain upon hire)

Knowledge, Skills, Abilities

• Detail-oriented and thorough
• Ability to perform consistent work to the highest of standards.
• Ability to remain discreet and respect the privacy of guests.
• Ability to interact with guests in a pleasant, friendly way
• Able to perform and train in all duties and descriptions of the host, bartender, server assistant, and server positions
• Ability to effectively communicate both verbally and written
• Ability to multitask
• Ability to lead a team efficiently and effectively
• Ability to solve problems independently
• Extensive knowledge of Food & Beverage operations and operating POS Systems
• Extensive knowledge in scheduling employees
• Moderate wine knowledge
• Ability to stand in as and train all positions within the Food & Beverage department
• Proficiency with Microsoft Office and email
• Ability to follow and enforce all Food & Beverage regulations
• Willingness to work whenever necessary and adjust to varying business levels throughout the year
• Excellent ability to multitask and stay calm in stressful situations
• Have an outgoing personality, and excellent communication skills

Physical Demands

• Frequent bending, kneeling, stooping, walking, pushing, and pulling
• Occasional keyboarding
• Must be able to lift 50 lbs

Working Conditions

• Primarily indoors and occasionally outdoors
• Exposure to cleaning chemicals (with proper PPE)
• Possible exposure to a somewhat noisy environment
• Fast-paced, high-pressure environment especially during banquets and large events

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.