Job Summary:
Who are we?
Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders:Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist NationManagement is one of the world’s leading artist management companies, representing approximately 280 artists.These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com. HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House ofBlues venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz,Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source ofinformation to all guests entering the House of Blues. Exudes pride and passion for the House of BluesBrand and Culture. Assisting in all areas of Host Stand Operations to help ensure a high quality guest
experience.
Responsibilities:
Understand the HOB Hospitality Zone
Greet all guests promptly and courteously in a professional manner
Control the flow of guests coming into the restaurant and those who are waiting for a table
Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable
Direct guest to an appropriate location when on a wait
Utilizing the HOB reservation system, estimate and quote accurate wait times for tables
Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table
Anticipate and respond to guest needs (guest satisfaction)
Market current and future shows, menu items and retail by placing all marketing literature on dining tables
Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House
Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow
Communicate to kitchen when large parties and special event parties have been seated
Keep host area clean and organized throughout the shift (shift mechanics)
Keep floor in host area free of spills, food, trash or other obstacles
Polish and clean all entry door windows throughout the shift
Maintain HOB safety and sanitation standards
Assist other employees and departments as needed (teamwork)
Adherence to standard operating procedures
Required to occasionally work Special Events that are scheduled throughout the venue
Qualifications:
Required:
High School Diploma
Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
Ability to diffuse possibly volatile situations with tact and diplomacy
Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
Ability to adhere to the HOB uniform and appearance policy
Efficient in basic computer skills
Flexible availability- Position may require days, nights, weekends and holidays
Preferred:
High skill level of Open Table and/or other reservation software
Point of Sales (POS) knowledge, preferable MICROS
Previous Customer Service/ Host experience
Skilled in interpersonal communication and teamwork
Physical Demands/Working Environment:
Working environment is fast-paced, often loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs using proper lifting techniques.
If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race,color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.