Position Overview
Supporting a renowned QSR brand, the Restaurant General Manager (RGM) blends hands-on leadership, daily operations, and business performance – giving you the opportunity to make a direct impact every day. This position entails a 50-hour work week which can either be done in 5 days or 6 days a week at the Manager's preference. Shifts may vary based on business needs with the goal of working different shifts to build the culture within the teams. A Manager should expect 1-2 closing shifts a week with late night hours, 2-3 mid-shifts, and 1 opening shift. The role is eligible for monthly bonus incentives based on store performance.
Key Responsibilities
Team Leadership
- Manage the recruiting, hiring and training of team members
- Build a positive, accountable team culture
- Provide ongoing feedback, recognize performance and resolve team concerns
Operations & Guest Experience
- Create a guest-first culture and lead by example to deliver excellent service
- Maintain brand standards, cleanliness, and food safety
- Ensure proper staffing to keep shifts running smoothly and efficiently
Business & Financial Performance
- Drive sales and execute local marketing efforts
- Control labor, food costs, and cash handling
- Review performance and take action to improve results
Administrative & Operational Support
- Manage scheduling, payroll, inventory, and ordering
- Forecast staffing and business needs
- Complete basic reporting and admin tasks
What We’re Looking For
- High school diploma (or equivalent)
- Experience managing a QSR or restaurant (preferred). Open to retail, grocery, or c-store experience.
- ServSafe Certification (preferred)
- Demonstrated ability to train a team and develop people for growth
- Strong communication and leadership skills with a demonstrated understanding of confidentiality
- Ability to work in a fast-paced, hands-on role
- Basic math, problem-solving, and computer skills
- Reliable transportation