At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
Our Vision
To be Charlottesville’s most caring company—winning hearts every day by serving guests with warmth, excellence, and genuine care.
Position Type:
- Full Time or Part Time (Open/Close/Weekends)
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Front of House Team Member Responsibilities:
Core Responsibilities
Guest Experience
- Create a welcoming and friendly environment for every guest.
- Accurately take orders and ensure speed, accuracy, and attention to detail.
- Go the extra mile to make guests feel valued (carry trays, refresh beverages, greet warmly).
Teamwork & Communication
- Work collaboratively with peers and leaders to keep the front counter, dining room, and drive-thru running smoothly.
- Communicate guest needs and operational issues quickly and respectfully.
- Support kitchen and catering as needed during peak hours.
Cleanliness & Excellence
- Maintain dining, counter, and restroom cleanliness to Chick-fil-A standards.
- Follow health, safety, and sanitation protocols with integrity.
- Take pride in your appearance, uniform, and area of responsibility.
Growth & Development
- Seek feedback and coaching with humility and a desire to grow.
- Participate in team huddles, training sessions, and recognition programs.
- Demonstrate consistent reliability, positivity, and commitment to the team.
Key Competencies
- Hospitality Mindset
- Team Collaboration
- Attention to Detail
- Integrity & Reliability
- Strong Work Ethic
- Positive Attitude
- Smile & Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Honor and encourage others to follow the vision and values of the Restaurant
- Multitask quickly, yet thoroughly
- Be team-oriented, adaptable, dependable, with a strong work ethic
- Communicate effectively with guests and Team Members
- Adhere to Chick-fil-A rules and dress code at all times
- Other duties as assigned
- Works well independently and in a team environment
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry upto 50 lbs on a regular basis
- Have the ability to stand for long periods of time
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift
Supplemental pay
- Other
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Other