Highlights
Ability to perform physical tasks associated with restaurant operations, including standing for extended periods and lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping, and arm-hand coordination as required by the position. Chick-fil-A Hartland is seeking a Hospitality Director who leads with a heart for service, a commitment to excellence, and a passion for making every guest feel welcomed and valued.
Numbers & Facts
| Location | Hartland, MI |
| Salary | $23 |
Description
Chick-fil-A Hospitality Director | Hartland, MI
JOIN OUR LEADERSHIP TEAM!
Are you a hospitality-driven leader who is passionate about creating memorable guest experiences, developing others, and inspiring a culture of genuine care?
Chick-fil-A Hartland is seeking a Hospitality Director who leads with a heart for service, a commitment to excellence, and a passion for making every guest feel welcomed and valued. We are looking for an enthusiastic, people-focused leader who can inspire and coach team members, build meaningful connections with guests, and create a warm, welcoming environment where exceptional hospitality is the standard.
What You Can Expect:
Pay:
Starting at $23/hour, with opportunities for growth based on performance, experience, and leadership development.
Schedule:
- Minimum of 40 hours per week in the restaurant, typically over five days, including Friday and Saturday
- Sundays off
- Dedicated time for planning, communication, and leadership development
Responsibilities:
- Oversee daily Front of House operations, ensuring efficiency, operational excellence, and exceptional hospitality.
- Lead, coach, and develop Front of House leaders and team members to deliver remarkable guest experiences.
- Foster a culture of genuine care, servant leadership, accountability, and hospitality excellence.
- Manage staffing, team deployment, shift execution, and performance to ensure smooth operations.
- Establish clear service expectations and hold team members accountable for performance and guest satisfaction.
- Oversee hospitality training, including Chick-fil-A's Recipe for Service, CORE 4, and guest recovery practices.
- Monitor key performance metrics, including speed of service, order accuracy, labor efficiency, and guest satisfaction.
- Analyze Customer Experience Monitor (CEM) reports and guest feedback to identify opportunities for improvement.
- Oversee Front of House procedures, including drive-thru operations, register management, and dining room hospitality.
- Maintain high standards for restaurant cleanliness, organization, food safety, and presentation.
- Build meaningful guest relationships and resolve concerns with empathy and professionalism.
- Partner with restaurant leadership to implement strategies that strengthen hospitality, operational performance,and team development.
- Provide ongoing coaching, recognize team achievements, and develop future leaders.
- Serve as a hospitality ambassador, creating memorable experiences that encourage guest loyalty and repeat visits.
We're looking for a leader who:
- Have a high school diploma or equivalent; two or more years of restaurant or leadership experience preferred
- Have previous Chick-fil-A experience, which is a plus
- Have open availability and reliable transportation
- Demonstrate integrity, dependability, and professionalism
- Have a genuine passion for people, hospitality, and service
- Lead by example and build positive relationships with team members
- Communicate clearly and effectively at every level
- Can coach, delegate, and develop others in a fast-paced environment
- Make sound, timely decisions with the best interests of the restaurant in mind
- Take ownership of responsibilities and follow through on commitments
- Support the restaurant's vision, goals, and core values
- Welcome feedback and demonstrate a commitment to continuous improvement
- Take pride in quality, consistency, cleanliness, and operational excellence
- Embrace servant leadership by supporting the team and equipping others to succeed
Physical Requirements:
Ability to perform physical tasks associated with restaurant operations, including standing for extended periods and lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping, and arm-hand coordination as required by the position.
Benefits:
- Sundays off
- Paid time off
- Competitive pay
- Leadership development and advancement opportunities
- Scholarship opportunities for eligible team members
- Access to discounts through Chick-fil-A partnerships
- Wellness stipend
- Cell phone stipend
Why Chick-fil-A?
At Chick-fil-A, being a Hospitality Director is more than just a job. It's an opportunity to lead with purpose, elevate the guest experience, and make a lasting impact on both your team and the community.
If you're ready to lead with purpose, develop people, and help create an exceptional restaurant experience, we'd love to meet you!
Apply today to join our leadership team.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.