Restaurant Director

• Chick-fil-A Careers
• HWY 15 & Bangerter
• Restaurant Director

Restaurant Director

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Full-time

$21.00 - 26.00 per hour

Job Title: Director

Company Overview: Join our dynamic team at Chick-fil-A, one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. Chick-fil-A is dedicated to providing delicious meals in a welcoming atmosphere. We pride ourselves on our commitment to quality ingredients, excellent customer service, and fostering a positive work environment for our employees.

Position Overview: The Restaurant Director is a senior leader dedicated to executing excellence across all Five Critical Success Factors - overseeing the front of house and/or kitchen operations to drive the Restaurant toward its vision. This leader champions continuous improvement within a LEAN culture, developing people and processes with clear communication and accountability throughout every daypart.

Leadership

• Embody and champion the Restaurant''s mission and vision across all teams
• Set clear team goals, share scores visually, and celebrate wins
• Communicate effectively, share ideas openly, and take a positive approach in all situations
• Identify emerging leaders and support their operational and personal growth through coaching and accountability
• Create and sustain a LEAN culture and continuous improvement mindset at every level
• Hold all team members accountable to policy standards - attendance, grooming, uniforms, cell phones, and more

Talent & Team Development

• Develop Shift Managers through coaching and structured accountability
• Ensure completion of opening, closing, and cleaning checklists
• Cultivate a culture of unity across all dayparts and roles
• Partner with the Training Director on development focus areas, new product rollouts, and disciplinary consistency
• Train BOH team in kitchen systems, safety, and procedures

Guest Experience

• Ensure proper procedures for order accuracy, hospitality behaviors, speed, and food presentation across FOH and/or BOH
• Protect the customer experience by ensuring packaging, quality, and presentation meet or exceed brand standards
• Maintain consistent cleanliness and organization across all areas - (e.g. front counters, register, dessert stations, kitchen, and team spaces)
• Complete two Food Safety/Recipe and Service Assessments (FSAs/RSAs) daily; use RSA, FSA, and CEM findings to drive immediate improvement
• Maintain a strong culture of Food Safety throughout the Restaurant
• Partner with the Training Director to address recurring issues and build action plans

Sales & Brand Growth

• Ensure speed and quality of food to retain and attract Guests, including on catering orders
• Train FOH team members on suggestive selling - upsizing, new menu items, and strategic recommendations, as appropriate
• Partner with the Marketing Coordinator on brand growth initiatives

Financial Stewardship

• Own overall labor percentage and productivity goals across FOH and/or BOH
• Manage equipment repair and maintenance using the Facilities page; track and resolve damaged equipment
• Execute LEAN principles in all areas - engaging team at every level to eliminate waste and improve efficiency
• Own inventory - LEAN build-tos, product portioning, chicken tracking (freezer, thaw, waste)
• Manage truck and produce orders; organize deliveries via suggested ordering
• Verify bread delivery numbers and quality

Work schedule

• Day shift
• Night shift
• Weekend availability

Benefits

• Health insurance
• Paid time off

Chick-fil-A - HWY 15 & Bangerter

13673 100 E, Draper, UT, 84020

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This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.