Restaurant BOH SME/Solution Lead

Global Delivery and Leadership: Experience leading multi-country QSR programs, localization, testing, deployment, cutover, hypercare, and collaboration with restaurant operations, franchise teams, vendors, architects, and business stakeholders. • Integration and Solution Design: Proven ability to design and manage integrations across POS, BOH, menu management, supply chain, finance, payments, and enterprise data platforms using APIs, middleware, messaging, and batch interfaces.

Restaurant BOH SME/Solution Lead
Remote - EST


Must Have's:
• QSR Domain Expertise: Strong understanding of restaurant operations, BOH (Back of the House) processes, including menu, inventory, purchasing, food cost, waste, labor, and financial reconciliation.
• BOH Technology Experience: Hands-on experience with QSR Tech, Crunchtime or comparable BOH platforms, kitchen display systems, payments, digital ordering, loyalty, and delivery solutions.
• Integration and Solution Design: Proven ability to design and manage integrations across POS, BOH, menu management, supply chain, finance, payments, and enterprise data platforms using APIs, middleware, messaging, and batch interfaces.
• Global Delivery and Leadership: Experience leading multi-country QSR programs, localization, testing, deployment, cutover, hypercare, and collaboration with restaurant operations, franchise teams, vendors, architects, and business stakeholders

JD:
•Own engagement governance, scope, quality, risks and executive communication.
•Align Wendy's stakeholders on hypotheses, priorities and decision points.
•Integrate workstream findings into the business case and Now / Next / Future roadmap.
•Facilitate steering reviews and secure decisions on trade-offs and dependencies.
•Trace supplier-to-margin lifecycle and validate restaurant operating practices.
•Assess theoretical vs. actual food cost, recipe yield, waste, inventory and purchasing drivers.
•Identify operational leakage hypotheses and quantify opportunities where data permits.
•Ensure recommendations are practical for restaurant and franchise operations.