- customer service skills
- to be thorough and pay attention to detail
- the ability to sell products and services
- the ability to accept criticism and work well under pressure
- leadership skills
- to enjoy working with other people
- to be flexible and open to change
- administration skills
- to be able to use a computer and the main software packages competently
As a resort representative, you would:
- meet groups of holidaymakers when they arrive
- take holidaymakers by coach to their accommodation
- hold welcome meetings and answer questions
- plan and lead group activities for all ages
- keep guests up to date with hotel and activities information
- accompany groups on sightseeing trips
- organise car, bike or equipment hire
- deal with problems and emergencies
With experience, you could become a senior resort representative, rep trainer or tour manager.
You could also work in other parts of the tourism industry, like travel agencies, visitor attractions or tourist boards.