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| Salary | $17–$20 Per Hour |
Resort Concierge Job | French Lick Resort, French Lick, IN | Hospitality Online
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Resort Concierge
French Lick Resort
8670 W. State Road 56
French Lick, IN 47432-9389
Resort with 756 Rooms
5 Locations
401k, Monthly Bonus, Fitness Center, Profit Sharing, Benefits Package, PTO
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The Concierge will be the onsite information agent for all Resort guests, providing information on property restaurants, activities, and group functions. In addition to providing information on property, the concierge will assist in the execution of hotel arrivals daily and ensure special requests a
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must have High School Diploma or High School Equivalency Diploma (HSED).
Extensive knowledge of local businesses, area attractions, and community events.
Pleasant phone demeanor, ability to communicate effectively.
Must be able to work nights, weekends and holidays as required.
Employment is contingent upon a favorable background investigation and drug screening.
Must be a minimum of 21 years of age to work in the Casino in a non-sensitive area.
Must possess excellent communication skills.
Must have ability to write routine correspondence and speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
ESSENTIAL FUNCTIONS:
Handles all guest requests and questions in an efficient manner.
Reviews daily guest arrivals and next day arrivals to ensure special requests are being executed.
Keeps up to date on all daily property events, restaurant schedules, and daily functions.
Updates road and weather conditions in the winter making sure guests are aware of traffic restrictions.
Create and modify guest reservations and follows up with guests post stay including lost and found items found at the respective hotel property.
Sets up and verifies dining, activity reservations at area attractions as needed.
Arranges flowers and related amenities for all guests including recognizing guests celebrating life events and special moments and add to the experience while enhancing the guest stay and following up with
guests afterwards.
a) Maintaining concierge desk and assisting front desk personnel with guests;
b) Arranging gold tee times, spa, dining and other recreational activities;
c) Conducting tours of hotel and suites to guests;
d) Assisting callers and guests with directions and maps; and
e) Provide assistance to security and safety department responding to guest incidents and administer a wellness follow up program.
Assists other departments as needed.
Performs other duties as reasonably requested by Management
Posted October 22, 2026
4 photos
About French Lick Resort
About Us
By the mid-1990s, French Lick Spring Hotel, although still in operation, was a mere shell of its former glory and the abandoned West Baden Springs Hotel was literally crumbling to the ground. As with any great comeback story, it all started with people who refused to give up - local volunteers and the folks at Indiana Landmarks. Seeing West Baden Springs Hotel in a state of ruin devastated the group, whose mission is saving such cherished properties. Soon the Cook family, devoted preservationists who themselves led the restoration of many Indiana buildings, joined the cause and committed more than $600 million dollars to not only save West Baden Springs Hotel but also French Lick Springs Hotel. The Cooks wanted their preservation work to result in living, breathing historic places that would be around for centuries to come. Today, 1.1 million guests visit French Lick Resort annually to experience this "save of the century."
Why a career with French Lick Resort
Whether you're just beginning your career journey or looking for a new professional challenge, French Lick Resort has a career path for you. Our resort includes three hotels (including two AAA Four-Diamond historic hotels), two nationally-acclaimed golf courses, a casino, two world-class spas, over a dozen food and beverage venues, meeting and event facilities, retail shops, horse stables, sporting clays range, bowling alley and more. With so many amenities, we have a variety of full-time, variable (part-time) and seasonal opportunities for you to join our team.
Guests know us for our friendly staff who create memorable experiences. If you are interested in exploring career opportunities with us and want to join our team to accomplish our mission of Exceeding Guest Expectations, then browse our current career opportunities.
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