Residential Refrigeration & Appliance Field Service Technician

Req ID: 1021264BR | Company: Sears Home Services | Location: Bremerton, WA 98312

A day in this role

You start the morning in your company vehicle, routes and jobs loaded on an industry-leading app. First stop: a refrigerator that won’t cool. You diagnose, source the part from your mobile, and restore a kitchen to working order. Next, a dryer that won’t tumble and a dishwasher flashing error codes—each visit a new puzzle to solve, each fix a homeowner’s relief. Throughout the day you keep your truck organized, communicate clearly with customers, and deliver the kind of service that makes you the hero of the home.

What you’ll work on

• In-home diagnosis and repair of major appliances: refrigerators, washers, dryers, dishwashers, and microwaves
• Consistently delivering an excellent customer experience
• Offering value-added solutions that keep homes clean, comfortable, and protected
• Maintaining a well-organized service vehicle and managing parts efficiently
• Performing other duties as assigned

Compensation and benefits

• Hourly base rate: $21 - $30, depending on experience, certification, and location
• Health benefits: Comprehensive medical, dental, and vision. Under the Transform Health and Welfare Plan, each eligible employee may receive up to $4,000 annually toward the cost of dependent tier medical coverage, prorated throughout the plan year
• 401(k) match: 100% match on the first 3% of salary contributed before tax
• More ways to earn: Additional performance bonuses and sales incentives throughout the year
• Year‑round work: Large scale and wide product range keep techs busy in every season
• Expert training: Best-in-class instruction; tens of thousands trained by Sears Technical Institute over 60+ years
• Peer mentoring: Onboarding buddy and experienced mentors to accelerate your growth
• Career advancement: Cross-training and many paths to grow; average tenure is >12 years
• Tools provided: Company vehicle, uniforms, specialty tools, mobile phone, and an app that eliminates paperwork and provides technical support

What you bring

• High school diploma or general education degree (GED)
• EPA Type I or EPA Universal certification
• Strong mechanical aptitude; comfortable using test and repair tools
• Experience diagnosing and repairing home appliances (preferred)
• Ability to follow directions and processes to ensure quality workmanship
• Comfort using a smartphone for part ordering and job documentation
• Successfully pass a background & drug screen
• Valid driver’s license for the state(s) where you work
• Ability to travel up to 100%; Road Warrior (75% or more)
• Flexible schedule with variable hours and required overtime as needed
• Ability to read, understand, and apply technical documentation
• Excellent communication skills, verbal and written; ability to read, write, and speak English
• Physical ability to constantly lift, carry, push, or pull up to 20 lbs; frequently up to 50 lbs; occasionally up to 100 lbs
• Ability to constantly reach outward, handle/finger objects, stand, walk, sit, and type
• Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl
• Occasional reaching above shoulder
• Ability to drive an automatic transmission vehicle

Role details

• Experience: 1–2 years
• Job Function: Repair/Installation
• Primary Service Area: Bremerton, WA 98312