Position Summary:
The Residential Program Manager oversees the daily operations and service delivery within a mental health residential facility. Under the supervision of licensed clinical staff, this role assists individuals with mental health conditions and/or developmental disabilities in building life skills, achieving treatment goals, and maintaining a safe, therapeutic living environment.
Key Responsibilities:
- Provide day-to-day oversight of residential program operations, ensuring compliance with all clinical, licensing, and safety standards.
- Supervise consumer activities, including completion of daily chores, outings, training, grooming, bathing, toileting, and mealtime activities.
- Develop, implement, and maintain weekly activity schedules for consumers that promote engagement, wellness, skill development, and community integration.
- Ensure accurate and timely documentation of consumer services, progress notes, incident reports, and compliance logs.
- Coordinate with clinical staff to support treatment goals and individualized service plans (ISPs).
- Oversee shift coverage and maintain staff schedules to ensure 24/7 supervision requirements are met.
- Monitor the therapeutic environment, including routines, behavior supports, and emergency response readiness.
- Maintain program records and participate in audits, site visits, and quality improvement initiatives.
- Collaborate with families, guardians, case managers, and external providers to support holistic care.
- Address crises or behavioral escalations as needed, in accordance with organizational policies and trauma-informed practices.
- Participate in staff training, program development, and strategic planning efforts.
- Perform all duties of Mental Health Professional, Mental Health Technician, and House Manager as needed.
- Responsible for supervising program services in the absence of the Program Director.
- All other duties as assigned.
Qualifications:
- Bachelor's degree in social work, psychology, human services, or related field.
- At least 3 years of experience in a residential or mental health setting, including supervisory or leadership experience.
- Strong organizational skills and program coordination abilities.
- Effective communication, leadership, and crisis management skills.
- Must be available for a variable schedule, including on-call duties.
- Must pass background check and meet state/facility requirements.
Transportation Responsibilities:
- Provide transportation for consumers as needed using agency or personal vehicles.
- Maintain a safe driving record and valid driver's license with personal liability insurance.
- Follow all agency transportation policies, including seatbelt usage, safe cellphone practices, and vehicle documentation.
- Immediately report any vehicle issues, accidents, or violations to appropriate personnel.
Work Environment & Schedule:
- This position involves extended periods of walking, standing, and occasional lifting of up to 50+ pounds.
- The schedule is variable and may require evening, overnight, weekend, or holiday shifts in a 24-hour facility.
- Exposure to emotionally stressful situations may occur.
In-Service Training & Continued Education Requirements:
- Participate in all required agency in-service and ADMH trainings
- Commitment to ongoing professional development to enhance skills and stay informed on best practices in behavioral health.
- Completion of onboarding and any continuing education requirements as directed by the agency or supervisor.
- Completion of PCM Practitioner I or II training required based on program needs as well as recertifications as needed.
- Completion of MAC and MAC II certification required as well as recertifications as needed.