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Residential Operations & Customer Service Manager

Squeaky Clean Services

South St. Paul, Minnesota

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JOB DETAILS
SKILLS
Communication Skills, Content Development, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Driver's License, Email Marketing, English Language, Lead Generation, Leadership, Marketing, Multilingual, Organizational Skills, Quality Control, Revenue Growth, Sales Prospecting, Social Media, Spanish Language, Telephone Skills
LOCATION
South St. Paul, Minnesota
POSTED
5 days ago
Location: <\/b>South St. Paul, MN
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Pay:<\/b> Starting at $20/hour + Bonus Opportunities
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Schedule:<\/b> Monday–Friday, Morning Hours (Flexible Availability Required)
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Squeaky Services is looking for a motivated, bilingual (English/Spanish) Residential Operations & Customer Service Manager to join our growing team. This position will start part -time with the opportunity to grow into a full -time role. We are looking for someone with strong customer service skills, excellent communication, and the ability to build positive relationships with both clients and employees.
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Responsibilities<\/b>
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  • Serve as the primary point of contact for residential cleaning clients.
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  • Answer client calls, emails, and address customer concerns professionally.
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  • Conduct customer follow -ups after cleanings.
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  • Process customer payments and ensure accounts are up to date.
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  • Request and manage customer reviews and feedback.
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  • Schedule and coordinate residential cleaning appointments.
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  • Support employee engagement and communication.
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  • Assist with employee coaching, training, and problem -solving.
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  • Help cover cleaning shifts when employees call off or additional support is needed.
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  • Learn and understand all company cleaning procedures, chemicals, equipment, and supplies.
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  • Conduct quality control checks and ensure company standards are met.
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  • Perform follow -up calls and outreach to potential clients.
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  • Assist with lead generation and sending marketing emails to prospective customers.
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  • Create or coordinate a minimum of four social media posts per month highlighting residential services, customer success stories, cleaning tips, team highlights, and before -and -after results.
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  • Gather photos, videos, testimonials, and content from completed projects for marketing purposes.
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    Requirements<\/h3>
    • Bilingual in English and Spanish (required).
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    • Previous customer service experience (required).
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    • Leadership or management experience preferred.
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    • Strong communication and organizational skills.
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    • Comfortable handling customer and employee concerns.
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    • Basic computer skills and ability to learn scheduling and CRM systems.
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    • Valid driver's license and reliable transportation.
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    • Willingness to perform cleaning tasks when necessary.
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      Benefits<\/h3>
      • Starting pay of $20/hour.
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      • Paid Time Off (PTO).
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      • Growth opportunities within a rapidly expanding company.
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      • Bonus opportunities tied to customer satisfaction, client retention, positive reviews, lead generation, social media content creation, and residential sales growth.
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        More info:<\/b>
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        squeakyservices.com<\/a>
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        office@squeakyservices.com

About the Company

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Squeaky Clean Services