Overview:

Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act.

Primary Responsibilities:

• Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager.
• Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution.
• Promote the Bank’s image in the marketplace through participation in various community events.
• Assist in the coordination and presentation of marketing materials.
• Respond to customer inquiries and complaints.
• Participate in weekly management support team meetings and follow up on any issues that need to be addressed.
• Keep abreast of changes and trends related to responsibilities of Loan Counselors.
• Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position assists the Residential Mortgage Sales Manager and has a sound working knowledge of the Sales Manager’s responsibilities in order to act as a back-up.

Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.

Education and Experience Required:

Bachelor’s degree and 3 years Residential Mortgage experience,

OR in lieu of a degree,

A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience

2 years supervisory experience

General knowledge of personal computers and software.

Education and Experience Preferred:

Excellent oral and written communication skills.

Ability to interact with all levels of personnel.

Strong interpersonal ability.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $32.89 - $54.81 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

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