Residential Maintenance Manager Job Description
Job Title: Residential Maintenance Manager
Department: Property Management / Maintenance
Reports To: Regional Property Manager or Community Manager
Position Summary
The Residential Maintenance Manager is responsible for overseeing all maintenance operations for a residential community, ensuring properties are safe, functional, and well-maintained. This role supervises maintenance staff, coordinates repairs and preventative maintenance, manages vendor relationships, and ensures compliance with company standards, safety regulations, and local building codes. The ideal candidate is a hands-on leader with strong technical knowledge in HVAC, plumbing, electrical, carpentry, and general building maintenance.
Key Responsibilities
- Supervise, train, schedule, and evaluate maintenance technicians and grounds staff.
- Plan, assign, and monitor daily work orders to ensure timely completion.
- Oversee preventive maintenance programs for apartment homes, common areas, and building systems.
- Coordinate unit turns to ensure apartments are move-in ready by scheduled deadlines.
- Troubleshoot and perform complex repairs involving HVAC, plumbing, electrical, appliances, carpentry, drywall, painting, and mechanical systems.
- Manage emergency maintenance situations, including participation in an on-call rotation.
- Inspect completed work to ensure quality standards are met.
- Maintain inventory of maintenance supplies, tools, and equipment while controlling costs.
- Obtain bids, coordinate, and supervise outside contractors and vendors.
- Ensure compliance with OSHA regulations, Fair Housing standards, EPA guidelines, and local building codes.
- Maintain accurate maintenance records, inspections, work orders, and preventive maintenance schedules using maintenance management software.
- Develop and manage departmental budgets while monitoring expenses.
- Conduct routine property inspections and identify capital improvement needs.
- Promote a clean, safe, and professional environment for residents and employees.
- Respond professionally to resident maintenance requests and resolve concerns promptly.
Qualifications
- High school diploma or GED required; technical certification or trade school education preferred.
- 5+ years of residential or commercial maintenance experience.
- 2+ years of maintenance supervisory or management experience preferred.
- Strong knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, drywall, painting, and general building maintenance.
- EPA Universal Certification preferred.
- HVAC certification preferred.
- Valid driver's license with acceptable driving record.
- Ability to use computers, maintenance software, Microsoft Office, and mobile work order systems.
- Excellent leadership, organizational, communication, and customer service skills.
Required Skills
- Leadership and team management
- Preventive maintenance planning
- HVAC troubleshooting and repair
- Plumbing and electrical repairs
- Appliance repair
- Carpentry, drywall, and painting
- Budget management and cost control
- Vendor and contractor management
- Work order management systems
- Inventory control
- OSHA and safety compliance
- Time management and prioritization
- Problem-solving and decision-making
- Customer service and resident relations
Physical Requirements
- Frequently lift and carry up to 75 pounds.
- Ability to stand, walk, climb ladders, kneel, crawl, and work in confined spaces.
- Ability to work indoors and outdoors in varying weather conditions.
- Respond to after-hours emergency maintenance calls as required.
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Company-provided tools and equipment (where applicable)
- Professional development and certification assistance
- Career advancement opportunities
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