Residential HVAC Field Service Specialist

About the Role

As a Residential HVAC Field Service Specialist, you’ll be the trusted expert who keeps our customers comfortable at home. Reporting to the HVAC Service Supervisor and working closely with Operations Management, you’ll ensure every service and maintenance visit on residential heating and air conditioning systems is performed correctly, safely, and with exceptional care.

A Day in the Life

• Head to occupied homes and construction sites to maintain and repair heating and cooling equipment.
• Inspect ductwork and keep company tools/materials in serviceable condition.
• Identify components, wire controls, and commission complete residential systems.
• Diagnose issues, recommend solutions, and carry out repairs to restore proper operation.
• Perform start-ups; test performance and record results to verify systems function as designed.
• Conduct thorough system inspections and promptly inform dispatch/customers of any concerns.
• Clearly explain the services and repairs completed to dispatch/customers.
• Coordinate daily schedules directly with the office to ensure efficient routing.
• Order required parts in advance so you’re prepared for each appointment.
• Transport parts, materials, and tools to job sites and account for assigned inventory.
• Complete all required documentation on a tablet neatly and on time.
• Debrief each call with dispatch/customers and attach all supporting documentation.
• Leave every workspace cleaner than you found it and maintain an organized, clean company vehicle.
• Uphold company performance standards and code of ethics with a courteous, professional demeanor.
• Use protective floor savers on footwear while working in customer homes.
• Follow all safety policies and procedures; perform other duties as assigned.

Minimum Requirements

• High school diploma or GED
• 1+ HVAC service experience
• EPA Certification
• Solder/Brazing skills
• Good verbal and written communication skills
• Must be able to communicate in English effectively, both verbally and in writing
• Beginner computing skills and able to use a computer, laptop or tablet
• Basic proficiency in navigating the internet and email software such as Microsoft Outlook
• Valid driver’s license
• Ability to work overtime with little notice; weekend hours may occasionally be required

Preferred Qualifications

• HVAC trade school certification
• 1–2 years’ experience in construction, HVAC, or related fields

Additional Knowledge, Skills, and Abilities

• Eager to learn and contribute as part of a team
• Positive, collaborative attitude
• Builds strong relationships with internal and external customers
• Comfort working with teammates at all levels of the organization
• Related work experience may substitute for education
• Safety-first mindset and commitment to a strong safety culture

Working Conditions

• Work primarily at occupied residential homes and construction sites; minimal office time
• Travel by vehicle to and from job locations
• Regular exposure to active construction environments: equipment, elevated work areas, confined spaces, noise, dust, hazardous materials, and odors
• Work indoors and outdoors in all weather (heat, rain, cold, wind) while wearing appropriate PPE

Physical Requirements

• Drive and operate a motorized passenger vehicle or forklift
• Frequently lift/move up to 50 pounds
• Frequent climbing, bending at the waist, crawling, kneeling, and crouching
• Work at heights; climb ladders and stairways; occasionally work on platforms/scaffolding using required fall protection
• Wear required PPE including, but not limited to: hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves, and safety-toe construction-grade work boots
• Stand, walk, or sit for extended periods
• Hear, understand, and distinguish speech and other sounds to safely operate phones and equipment
• With natural or corrected vision, maintain close, distance, peripheral vision and normal depth perception
• Speak clearly to share information with others
• Input data via traditional keyboard or 10-key numeric keypad on handheld devices or computers
• Use arms and hands to reach overhead; signal; grasp; hold; lift; turn; push; and pull tools and materials

Core Proficiencies

• HVAC
• Heating and Air Conditioning

Our Commitment

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.