Overhead Door Company of Nashville™, a DH Pace Company, Inc. is seeking to hire a Department Coordinator in our Nashville, TN office! This individual will effectively coordinate field employees to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment, can work well with external and internal customers, and be a forward thinker, apply now!
Job Responsibilities:
- Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
- Ensuring customer COD payments are collected prior to job completion
- Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
- Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
- Assist with billing paperwork and meeting customer billing document requirements
- Create and maintain service tickets to ensure service dates are met
- Work with estimating team to provide service quotes when required
- Assist field techs with technical/mechanical troubleshooting/problem solving
- Provide accurate work orders and picking lists to the warehouse for inventory pulling
- Other responsibilities as assigned
Job Qualifications:
- Experience using Microsoft Office Suite
- Experience in a dispatch or other high volume administration field is a plus
- Must have excellent communication skills and focused on customer service
- Must have good time management skills, be organized and the ability to multi-task
- Represent the company in a professional manner