About the opportunity — Richmond, VA
Join our team as a Residential Appliance Service Technician and be the expert who brings kitchens and laundry rooms back to life. You’ll diagnose and repair a wide range of home appliances while delivering clear communication and courteous, reliable service.
A day in the life
- Triage service calls, identify root causes, and determine the best repair approach for each appliance.
- Perform hands-on repairs and preventive maintenance to restore peak performance.
- Explain issues and solution options to homeowners in plain language, then prepare cost estimates and secure approvals.
- Document work performed, parts used, and customer notes accurately in service records.
- Source and track parts as needed, and follow up with customers to close out service visits.
- Apply safe work practices at all times while working in customers’ homes.
- Keep your knowledge sharp by staying current on new models, components, and repair techniques.
What you’ll work on
- Refrigerators
- Washers and dryers
- Ovens and ranges
- Dishwashers
Work environment
This is a field-based role serving the greater Richmond, VA area. You’ll travel to customer locations for day trips and return home most evenings.
What you bring
- High school diploma or equivalent; technical/vocational training in appliance repair is a plus.
- Proven experience in appliance diagnostics and repair.
- Strong troubleshooting ability and sound problem-solving judgment.
- Top-tier communication and customer service skills.
- Self-directed with solid time management and organization.
- Valid driver’s license and dependable transportation.
- Working knowledge of safety standards and best practices for in-home repairs.