Resident Support Supervisor

Serving as the primary liaison for community members across multiple properties, this role balances hands-on team leadership, resident satisfaction, multi-state rent collection processing, and legal representation in local housing courts. Working alongside our leadership team, you will coordinate day-to-day resident support operations across a three-state portfolio, guiding a small team of resident support staff.

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Dental insurance

PMI is seeking a detail-oriented Resident Support Supervisor to join our Indianapolis office in a. Working alongside our leadership team, you will coordinate day-to-day resident support operations across a three-state portfolio, guiding a small team of resident support staff. Serving as the primary liaison for community members across multiple properties, this role balances hands-on team leadership, resident satisfaction, multi-state rent collection processing, and legal representation in local housing courts.

The ideal candidate combines exceptional phone and digital customer service with strong administrative discipline and awareness of state-specific housing regulations.


Key Responsibilities

• Act as the primary point of contact and escalation for residents across the three-state portfolio, ensuring high satisfaction and timely resolution of questions or concerns.
• Oversee centralized communication channels, including answering phone calls, responding to emails, and managing resident portal inquiries.
• Supervise, train, and guide a small team of resident support specialists to ensure consistent quality standards and phone/digital coverage across all locations.
• Clear, empathetic, and professional phone and written communication skills; With the strong ability to de-escalate challenging phone interactions with composure and diplomacy.
• Collect and process rent checks, maintain accurate resident payment ledgers across properties, and manage follow-ups on delinquent accounts.
• Prepare necessary legal documentation and represent the company during housing court appearances, evictions, and mediation hearings within the region.

Qualifications & Skills

• Education: High school diploma required
• Minimum 1 year of experience supervising, leading, or coordinating a team.
• 6 Months -1 year in residential property management, centralized resident services, or multi-site customer support preferred but not required
• Direct experience or familiarity with housing court proceedings, eviction filings, and local/state tenant regulations is a plus but not required

Travel: Local travel required in the area for court appearances.

This franchise is independently owned and operated.  Your application will go directly to the local office and all hiring decisions will be made by the franchisee.  All inquiries about employment should be made directly to the franchisee/franchise location and not to the corporate office of Property Management Inc.