Resident Support Manager Urgently hiring in Huntersville, NC!
Job Title: Resident Support Manager
Pay: $28.00$30.00 per hour
Hours: MondayFriday, 8:30 AM5:00 PM
Start Date: ASAP
Looking for a rewarding career in property management? Join our dynamic team as a Resident Support Manager in Huntersville, NC, and make a real impact on residents' lives every day. As a Resident Support Manager, you'll serve as the go-to person for residents, ensuring they have a seamless, positive experience from move-in to move-out. You'll collaborate with internal teams and provide top-notch service that promotes satisfaction, retention, and community engagement.
What You'll Do
As a Resident Support Manager, you will be responsible for:
Being the main point of contact for assigned residents and addressing their needs and concerns
Resolving resident escalations with professionalism and empathy
Coordinating move-in activities, including lease signing, onboarding, utility setup, and move-in follow-up
Assisting residents with transfer and move-out procedures to ensure a smooth transition
Monitoring resident satisfaction surveys and following up on issues promptly
Managing maintenance requests and ensuring timely resolution
Supporting lease compliance, HOA requirements, and effective communication with residents
Maintaining accurate resident records and processing transactions using Yardi or similar software
Preparing reports and working with teams to continuously enhance the resident experience
Ensuring compliance with Fair Housing laws and company policies
What You'll Bring
The ideal candidate for this role will have:
At least 2+ years of experience in property management, leasing, resident services, customer service, hospitality, or related fields
Excellent communication, customer service, and conflict resolution skills
Strong organizational skills with the ability to juggle multiple priorities effectively
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
Ability to work independently while collaborating within a team environment
Residential property management experience (preferred)
Familiarity with Yardi or similar property management software (preferred)
Knowledge of Fair Housing laws and HOA compliance (preferred)
Why Join Us in Huntersville?
Supportive team environment with growth opportunities
Competitive pay rates and benefits package
Enjoy a flexible hybrid work arrangement
Be part of a community-focused organization that values resident satisfaction
Location & Schedule
This position is a hybrid role in Huntersville, NC, offering a mix of remote work on Mondays and Fridays, with in-office presence Tuesday through Thursday. The schedule follows a standard weekday workweek.
Ready to Take the Next Step?
If you're ready to start a rewarding career as a Resident Support Manager in Huntersville, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!