Position Overview
MetroSys is seeking an experienced Resident Storage Engineer to provide onsite operational and engineering support for a large-scale enterprise storage environment during a strategic migration from NetApp to Pure Storage FlashArray (Block and File).
This role serves as the primary technical resource supporting the client's transition, helping maintain operational stability while providing day-to-day administration, performance monitoring, optimization, and knowledge transfer. The ideal candidate has strong enterprise storage experience, excellent troubleshooting skills, and enjoys working closely with customer engineering teams in a highly secure environment.
Key Responsibilities
- Serve as the onsite technical resource supporting the migration from NetApp to Pure Storage FlashArray.
- Assist with daily administration and operational support of the storage environment.
- Monitor storage health, availability, utilization, and capacity, proactively identifying potential issues.
- Analyze storage performance and recommend optimization opportunities.
- Support storage provisioning, volume management, snapshots, replication, and capacity planning.
- Assist with upgrades, firmware updates, patches, and lifecycle management activities.
- Troubleshoot storage hardware, software, and performance issues while coordinating with vendor support as needed.
- Participate in preventive maintenance activities and operational health reviews.
- Support incident, problem, and change management processes, including ticket management and documentation.
- Assist with implementing recommendations from availability, capacity, and performance assessments.
- Conduct storage configuration reviews and validate adherence to operational best practices.
- Evaluate new Pure Storage features and functionality and assist with implementation planning.
- Develop and maintain operational documentation and standard operating procedures.
Customer Success & Advisory Responsibilities
- Support customer staff throughout the transition to the new storage platform.
- Provide technical guidance on day-to-day operations within the Pure Storage environment.
- Recommend best practices for provisioning, storage management, and operational processes.
- Assist customer teams with configuration reviews and optimization efforts.
- Deliver informal knowledge transfer and mentoring to customer administrators.
- Assess customer operational readiness and recommend additional training where appropriate.
- Partner with infrastructure and operations teams to ensure a successful production environment.
Required Qualifications
- 5+ years of enterprise storage engineering or storage administration experience.
- Experience administering enterprise storage platforms such as:
- Pure Storage FlashArray
- NetApp
- Dell EMC
- HPE
- Strong understanding of:
- Block and file storage
- SAN and NAS technologies
- Fibre Channel
- Storage networking
- Capacity planning and performance tuning
- Experience performing storage migrations or technology refresh projects.
- Strong troubleshooting skills across enterprise storage environments.
- Experience working directly with customer operations teams.
- Excellent communication and documentation skills.
- Active TS/SCI Security Clearance required.
- Ability to work full-time onsite within a secure (Dark Site) environment.
Preferred Qualifications
- Pure Storage FlashArray administration experience.
- Pure Storage certifications.
- Experience migrating from NetApp to Pure Storage.
- Familiarity with VMware, Hyper-V, or other virtualization platforms.
- Experience supporting mission-critical government or defense environments.
- ITIL or enterprise operational support experience.
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