Resident Services / Rent Collections Specialist

Smart Asset Management is seeking a customer-focused, detail-oriented Resident Services / Rent Collections Specialist to provide exceptional service to residents and property owners while supporting rent collection efforts. This hybrid role requires strong critical thinking, analytical, communication, and problem-solving skills to resolve issues efficiently in a fast-paced property management environment.

Key Responsibilities

• Answer and route inbound calls from residents, property owners, and prospective clients
• Analyze resident concerns and determine the best course of action based on company policies and procedures
• Resolve issues independently when possible or escalate to the appropriate department
• Maintain accurate resident records through data entry and system updates
• Assist with front desk coverage, resident onboarding, and in-office customer service as needed
• Collect rent for an assigned portfolio following company policies and procedures
• Collaborate with rental assistance agencies to identify solutions for residents
• Communicate with property owners regarding portfolio performance
• Partner with internal departments to resolve issues and improve the resident experience

Qualifications

• Minimum 2 years of customer service experience
• Strong critical thinking, analytical, and problem-solving skills with the ability to make sound decisions
• Excellent communication and interpersonal skills
• Strong attention to detail and data entry/computer proficiency
• Bilingual (English/Spanish) preferred, but not required
• Property management or collections experience is a plus

Join our team as a resident services / rent collections specialist where you can utilize your skills in a dynamic environment while contributing to exciting projects!

Smart Asset Management is proud to be an equal opportunity employer.

Smart Asset Management is a premier property management company with multi-unit, duplex, and single-family properties. Today we manage +4,000 units across southeast Wisconsin, and our current management portfolio contains over 700 properties. We want to add to our growing team of dedicated employees so that we can continue to deliver excellent results to our stakeholders and provide great housing for our residents.