| Location | Las Vegas, NV |
| Job Type | Full-time |
Description
Job Overview:
As a Resident Services Manager, you’ll be responsible for providing high-level support to management in the overall operations of your assigned property. Along with delivering exceptional customer service to owners, residents, clients, and vendors. Oversee projects and staff associated with the management of property.
Job Responsibilities:
Directly oversees all Management Office administrative staff, Front Desk Services, and Concierge along with the onsite supervisor for the outsourced company.
Daily supervisory level inspections in conjunction with the General Manager and Operations Manager, including grounds, lobbies, clubhouse, and pool deck.
Vendor and service provider interaction daily to ensure that goods and or services are being received per contracts in place.
Assist the General Manager in the oversight of all aspects of the operations.
Must be able to attend weekday committee meetings and/or other events as well as be available to return to the property in the event of an emergency as determined by the General Manager.
Serve as the primary on-site person responsible for the oversight of the operation of the Management Information Systems, including FirstService Connect or similar systems.
Coordinate outsourcing for various repairs that do not fall under the purview of the Operations Manager.
In conjunction with the General Manager and Operations Manager, where appropriate collect and present bids for repair and replacement of certain non-mechanical items.
Facilitate resolution of resident complaints.
Administer and facilitate all security surveillance.
Facilitate internal communication as required and maintenance.
Skills and Qualifications:
Bachelor’s degree required or equivalent experience.
A combination of experience in the areas of customer service, administrative assistance, and supervision of others of 2-3 years required.
Experience working in the Community Management Industry and/or Hospitality Industry is desirable.
Education and Experience:
Minimum of 3+ years of management experience, preferably in property management.
Must have project management experience to assist the General Manager with processes.
Experience working on multiple projects at a time.
Strong organizational skills.
Strong written and verbal communication skills.
Excellent word processing, mathematic, and computer skills required.
Physical Requirements and Working Environment:
Capable of working extended hours, including evenings, weekends, and holidays as necessary.
Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, including the exchange and receipt of information over the telephone.
Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects that can weigh up to 15 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
This position will alternate between working indoors in a controlled climate and with proper lighting, in an outdoors setting with variable climate.
Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and with good reasoning.
Must have finger dexterity for typing/using a keyboard.
What We Offer:
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel
national_recruiting@fsresidential.com
.national_recruiting@fsresidential.com
; we will respond in accordance with Local Law 144, within 30 days.