| Location | Dudley, MA |
Position: Resident Services Coordinator Rev. 7/26
Reports To: CSI Supervisor
Basic Function: To provide onsite services to housing residents
Responsibilities:
1. In collaboration with the staff of Oxford Housing Authority identifies residents in need of services.
2. Provide assessment, outreach, early and/or crisis intervention and advocacy to diverse
resident population.
3. Coordinate delivery of support services.
4. Develop, implement and review comprehensive support service plans for residents,
including connecting residents with needed in home supports.
5. Work with Tri-Valley staff and other community agencies on behalf of residents.
6. Collaborate with Oxford Housing Authority Director to address the needs of residents
at risk of eviction due to lease violations.
7. Assist residents in changing/monitoring behaviors which, constitute lease violations to
maintain tenancy, if possible.
8. Provide counseling and support to residents concerning day-to-day adjustments.
9. Provide on-going support for developing a cohesive sense of community by facilitating communication among residents
10. Coordinate educational/information programs at the development.
11. Provide technical assistance and education to housing staff concerning relevant
elder and disability issues.
12. Seeks appropriate housing arrangements for residents who require alternative housing.
13. Complete monthly reports for DHCD.
Essential Functions/Qualifications:
1. BA/BS Degree preferred; knowledge of housing/social services with elders or adults with disabilities strongly preferred.
2. Knowledge of Housing/Disability laws and regulations.
3. Solid written, verbal, interpersonal and team skills.
4. Regular and reliable attendance.
5. Communicate with consumers, co-workers, family members, both face to face, email and/or telephonically.
6. Computer acuity; Software including Word and Outlook.
7. Motor Vehicle, valid driver's license; maintain minimum insurance liability requirements and complete motor vehicle driving record check.
8. Organizational and time management skills.
9. Communication skills to include public speaking.
10. Cultural competency and the ability to provide informed advocacy.
11. Knowledge of home and community-based service systems and how to access and arrange services.
12. MassHealth programs.
13. Outreach and educational services.
14. Public benefits.
15. Written communication skills.
16. Demonstrated analysis and problem-solving skills.
17. Meet deadlines in a timely fashion.
18. Able to develop and maintain positive effective relationships with providers, consumers, and the public.
19. Works as a member of a team & independently.
20. Maintain Confidentiality.
21. Attention to detail.
22. Consumer Advocate.
23. Ability to be flexible and work in a fast-paced environment.
24. Maintain caseload/production at program/department standards.