Resident Services Coordinator

Resident Services Coordinator 

Location: On-site | Queens

Reports to: Resident Service Manager

The US base salary range for this full-time position is $55,000- $60,000 based on level of experience plus discretionary bonus   

Twin Pines Management is seeking a proactive, organized, and service‑focused Resident Services Coordinator to support daily operations across our multifamily residential portfolio. This role is ideal for someone who excels in a fast‑paced environment, maintains a strong sense of urgency, and delivers consistently exceptional customer service.

Key Responsibilities

Resident Relations & Customer Service

• Serve as a primary point of contact for residents, ensuring a professional, responsive, and positive experience.
• Coordinate and resolve resident inquiries and service requests promptly.
• Manage resident communication through platforms such as BuildingLink, Hello Alfred, and others.

Leasing & Administrative Support

• Assist with lease renewals, track expirations, and prepare related notices and documentation.
• Support rent collection efforts and follow up on resident questions regarding balances and payments.
• Maintain accurate tenant records, reporting, and documentation within Yardi.
• Prepare correspondence, notices, and administrative materials as needed.

Operational Support

• Assist the Resident Services Manager and Resident Services Director in daily operational and administrative tasks.
• Help monitor deadlines, ensure follow‑through on tasks, and contribute to smooth property operations across the portfolio.

Key Competencies

• Strong initiative and problem‑solving abilities
• Excellent organizational and time‑management skills
• Clear and professional written and verbal communication
• Customer‑focused mindset with the ability to multitask effectively
• Strong sense of urgency and accountability

Education

• Bachelor’s degree in Business or a related field preferred

Experience

• 2+ years of experience in multifamily residential property management or a related field
• Proficiency with Yardi required
• Experience using resident communication platforms (e.g., Hello Alfred, BuildingLink, RentCafe)
• Strong working knowledge of Microsoft Office and Outlook
• Solid understanding of resident relations and service‑oriented operations

Additional Qualifications

• Strong administrative accuracy and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Professional presence and a solutions‑oriented approach

Work Environment

This is an on‑site position within a residential building environment. The role uses standard office equipment, such as computers, phones, and filing systems. Occasional travel between properties may be required.

Physical Demands

The role requires the ability to remain seated or standing for extended periods while operating office equipment.

Compensation & Benefits

Compensation is commensurate with experience and qualifications. Eligible employees may receive a competitive benefits package, including medical, dental, and vision insurance, retirement savings options, and paid time off.