Resident Services Coordinator II - Chinatown (Oakland, CA)

Make a Difference in Oakland - Join EBALDC in Building Healthy, Vibrant Communities as Resident Services Coordinator II – Chinatown (Oakland, CA).

East Bay Asian Local Development Corporation (EBALDC) is a nonprofit community development organization that has been building healthy, vibrant, and safe neighborhoods in Oakland and the East Bay for over 50 years.

About the Role
We are seeking a bilingual (Cantonese /English) Resident Services Coordinator (RSC II) to support residents at our Chinatown properties. This role provides individualized support, organizes community-building activities, and partners with local service providers to ensure residents — particularly Chinese-speaking seniors and families — have access to resources that support housing stability, health, and well-being.

Position Summary: The Resident Services Coordinator (RSC II) will play an essential role at EBALDC’s Chinatown properties, supporting primarily Chinese-speaking residents, including seniors and families. This position requires fluency in Cantonese and/or Mandarin (reading, writing, and speaking) and a commitment to serving linguistically diverse, low-income communities.
The level of hire (RSC II) will be determined based on candidate experience:

• RSC II – intermediate-level, generally up to 4 years of related experience with demonstrated ability to manage caseloads independently.

Key Duties & Responsibilities

• Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
• Respond to resident concerns, including mediation, conflict resolution, and crisis support.
• Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs).
• Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
• Develop inclusive resident engagement strategies through one-on-one outreach, resident meetings, and community events.
• Facilitate workshops, orientations, and presentations in both English and Cantonese/Mandarin.
• Collaborate with Property Management to support residents at risk of eviction or facing safety concerns.
• Maintain accurate case notes and reporting in EBALDC’s data systems

Qualifications
Resident Services Coordinator II

• 2–4 years’ experience in social services, community engagement, or housing-based programs.
• Demonstrated ability to independently manage caseloads and resident activities with minimal supervision.

• Bachelor’s degree in social work, psychology, public health, or related field (equivalent experience considered).
• Required: Fluency in Cantonese (speaking, reading, and writing).
• Strong written and oral communication skills in English.
• Familiarity with immigrant-serving resources and senior support programs.
• Proficiency with Microsoft Office and case management systems.
• CPR/First Aid certification (training provided if not current).
• Must pass DOJ and criminal background checks.

REQUIREMENT: Languages Required: Cantonese (speaking, reading & writing)

Resident Support & Individual Assistance (60%)

• Assess resident needs and make referrals to community resources such as benefits navigation, financial coaching, treatment providers, and housing retention support.
• Provide individualized support to residents, including assistance with housing stability and accessing public benefits, employment services, financial coaching, budgeting, and other services based on individual need.
• Identify and engage residents in supportive programs that promote skill-building and personal development.
• Address resident concerns such as mediation, crisis intervention, housekeeping issues, and housing re-certifications.
• Receive and manage referrals from Property Management and collaborate with tenant case managers when available.
• Implement conflict resolution techniques and de-escalation strategies for resident behavioral concerns, including mental health emergencies.
• Develop and maintain a referral network of service providers; make referrals and follow up on resident progress.
• Facilitate resident workshops, orientations, and presentations on available services.
• Ensure resident confidentiality and adhere to EBALDC’s privacy policies.

Community Engagement & Leadership Development (15%)

• Recruit and build relationships with residents through door-knocking, meetings, and other outreach methods.
• Organize and facilitate resident engagement activities to strengthen community connections.
• Gather and relay resident feedback to EBALDC leadership and service partners.
• Coordinate with community organizations and connect residents with local programs, events, and advocacy groups.
• Support the formation and development of resident associations, committees, and leadership councils.
• Provide leadership development training and mentorship for resident leaders.

Partnership & Property Management Coordination (15%)

• Collaborate with Property Management on service provision, including resident referrals, safety concerns, and event planning.
• Conduct monthly meetings with Property Management to assess resident needs, review referrals, and discuss community concerns. Maintain documentation of meetings.
• Work closely with Property Management to assist residents at risk of eviction, offering case management and intervention strategies.
• Plan and coordinate property-wide resident meetings, community-building activities, and service-related events.
• Develop partnerships with local organizations to enhance resident services, education, and community-building opportunities.
• Work closely with Property Management to assist residents at risk of eviction, offering case support, intervention strategies, linkages and referrals to community-based services.

Data Management & Reporting (10%)

• Maintain up-to-date records of resident interactions and service referrals.
• Maintain accurate documentation of services, progress notes, and referrals while ensuring compliance with HIPAA and organizational standards.
• Ensure compliance with data tracking requirements and confidentiality standards.
• Prepare and submit required reports and participate in quality assurance initiatives.
• Assist in evaluating program effectiveness and recommend improvements.
• In collaboration with Resident Services Manager, develop and implement annual logic model for assigned properties.
• Report incidents such as child, dependent adult, and elder abuse in accordance with state law.

Preferred Knowledge, Skills & Abilities:   

• Minimum 2+ years of experience in social services, housing support, or community-based programs.
• Bachelor's degree in social work, psychology, public administration, or a related field preferred.

Skills & Competencies:

• Strong written and oral communication skills.
• Ability to effectively manage conflicts and provide crisis intervention.
• Cultural competency and experience working with diverse, low-income communities.
• Strong organizational skills and the ability to manage multiple priorities.
• Knowledge of Resident Services coordination best practices and trauma-informed care principles.

Technical Proficiency:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience using data management systems for tracking resident services.
• Knowledge of Salesforce preferred.

Certifications & Compliance:

• CPR & First Aid certification (provided by the organization if needed).
• Must pass a criminal background check.
• Safe food handling certification (provided by EBALDC if needed, renewed annually).

Salary Range $53625 - $68250.94 ($27.50 - $32.50)

Travel: Able to work at multiple building sites.

What You’ll Do

• Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
• Respond to resident concerns, including mediation, conflict resolution, and crisis support.
• Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs).
• Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
• Develop inclusive resident engagement strategies through one-on-one outreach, resident meetings, and community events.

Why Join E