Resident Services Coordinator – Floater

About the Role

Do you enjoy variety, meeting new people, and making a positive first impression wherever you go?

East West Urban Management is seeking a flexible and hospitality-driven Resident Services Coordinator – Floater to support multiple luxury residential communities throughout the Denver area. Rather than working at a single location, you will provide coverage when regularly scheduled onsite team members are unavailable due to vacations, illness, leaves of absence, open positions, or other operational needs.

Every assignment is an opportunity to create exceptional resident experiences while supporting our onsite teams. If you adapt quickly, enjoy learning new environments, and take pride in helping wherever you are needed most, this could be a great fit.

Your Role

·         Support multiple luxury residential communities throughout the Denver area.

·         Deliver exceptional resident and guest experiences at every assigned location.

·         Provide dependable coverage for planned and unplanned staff absences.

·         Travel between East West Urban Management properties as assigned.

·         Bring consistent professionalism, flexibility, and hospitality to every community.

Job Details

What You'll Do

·         Provide professional front desk and resident services coverage at multiple East West Urban Management communities based on operational needs.

·         Deliver exceptional customer service by welcoming residents, guests, vendors, and visitors and creating positive first impressions at every property.

·         Quickly learn and follow each property’s procedures, resident expectations, emergency protocols, access systems, and service standards.

·         Maintain building security by monitoring visitor access, key control, package management, and vendor check-ins in accordance with community procedures.

·         Provide reliable coverage for vacations, illness, leaves of absence, open positions, call-offs, and other staffing needs.

·         Coordinate resident requests, maintenance work orders, packages, deliveries, moves, and building communications.

·         Conduct routine building walks to identify maintenance, safety, or security concerns and report findings promptly.

·         Communicate effectively with onsite management teams to ensure smooth transitions between assignments.

·         Maintain accurate documentation, logs, and daily shift reports.

·         Represent East West Urban Management with professionalism, flexibility, and a hospitality-first mindset at every community you support.

About You

We are looking for someone who enjoys variety, adapts quickly, and is passionate about delivering exceptional customer service wherever assigned.

Required Qualifications

·         High school diploma or equivalent.

·         Previous experience in hospitality, hotels, customer service, concierge, reception, administrative support, or property management.

·         Excellent communication and interpersonal skills.

·         Strong organizational skills and attention to detail.

·         Ability to work independently with minimal supervision.

·         Basic computer skills and the ability to learn multiple property management and access-control systems.

·         Reliable transportation and the ability to travel between East West Urban Management communities throughout the Denver area.

·         Flexibility to work varying days, shifts, weekends, and holidays based on staffing needs.

Preferred Qualifications

·         Experience in luxury residential communities or hospitality.

·         Concierge or front desk experience.

·         Spanish language skills are a plus.

·         Experience adapting to multiple work environments and building positive relationships quickly.

You'll Thrive Here If You...

·         Enjoy variety and new experiences.

·         Adapt quickly to new environments, systems, and teams.

·         Take pride in providing exceptional customer service.

·         Build relationships easily with residents and coworkers.

·         Stay calm, organized, and professional under pressure.

·         Enjoy solving problems and helping wherever you are needed.

·         Believe every resident deserves an exceptional experience, regardless of the community you are supporting.

Benefits & Perks

·         401(k) with discretionary employer match

·         Paid sick time and other paid time off as applicable

·         Career development and training opportunities

·         Employee discounts through Eye Pieces, Venture Sports, and Perk Spot

·         Sabbatical program

·         $500 employee referral bonus

·         Employee Assistance Program (EAP)

·         Medical, dental, vision, accident, and life insurance when eligibility requirements are met

Why Join Us

At East West, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

No two days are exactly alike in this role. You will gain exposure to multiple communities, build relationships across our portfolio, and make a positive impact wherever you go—all while being supported by a collaborative team that values service, professionalism, and growth.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.