Resident Services Associate

Resident Services Associate

Location: Irvine, CA, United States

Date Posted: Aug 10, 2026

Job ID: 2607980

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Description

Job Overview:

The Resident Services Associate/Front Desk is the first point of contact between the residents and management. The Resident Services Associate is responsible to support the operations of the Association through customer service, record maintenance, property monitoring/inspections, and policy enforcement. A high level of customer service and communication skills should be exhibited in all endeavors.

Compensation: $22-24/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client''s property, the salary or wage will also be premised upon the client''s directive. The base pay range is subject to change and may be modified in the future.

Hours: Monday - Friday

11:30AM - 8:00PM

(hours subject to change to accommodate business needs)

Your Responsibilities: include the following. Other duties may be assigned.

• Responsible for all front desk operations including but not limited to telephone, email, clerical activities, interfacing with residents, and other duties as assigned. Answer customer service calls/emails from residents and provide assistance and follow up as appropriate
• Understand community guidelines and refer to governing document resources
• Conduct regular facility inspections for cleanliness and safety
• Input and distribute work orders
• Collect work order/project proposals as assigned by Management
• Inspect community on a consistent basis for violations of community rules
• Identify, input, distribute, and follow up on violations
• Conduct resident verification and complete new owner orientations
• Consistent use and maintenance of FirstService Residential Connect system (resident database, community calendars, community website, work order and violation tools, task logs, etc.)
• Issue and monitor access fobs and maintenance of access databases
• Coordination of resident facility rentals including application processing, event setup, monitoring, inspections, and deposit handling
• Accept and process revenue (from facility rentals, access device purchases, etc.)
• Input and coordinate vehicle safelists
• Assist owners with general assessment billing questions, payment options, and ACH setup
• Assist in the implementation of all Association sponsored community events or meetings as needed
• Maintain lost and found depository
• Issue mass communication to residents or owners as directed by Management
• Meet with Management on a regular basis to discuss Board projects or procedural updates
• Handle all functions outlined in the procedural manual
• Provide general administrative support to Management or perform other general office duties

Skills & Qualifications:

• Must be knowledgeable and adept with Microsoft Outlook, Word, and Excel
• Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize tasks
• Demonstrates effective oral and written communication skills
• Must be able to independently answer and place telephone calls
• Must be able to communicate clearly and effectively via email
• Must be able to handle multiple tasks concurrently
• Must be able to meet deadlines
• Ability to think and work independently and as part of a team; works effectively with co-workers
• Must have excellent customer service skills
• Must exhibit professionalism, including professional attire and demeanor at all times.

Education & Experience:

• Previous experience in front end customer service in property management, concierge services in hospitality or other like industries.
• Certification in CPR and First Aid is desirable.
• Completion of College level courses with concentration in Business, Hospitality or Management is desirable.

Physical Requirements and Working Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must have verbal ability to effectively communicate.
• Must have writing ability to formulate effective correspondence necessary to perform the job.
• Must have use of vehicle, possess current drivers license and state mandated vehicle insurance with FirstService Residential listed as certificate holder.
• Must be able to hear in order to receive telephone calls and voice mail messages.
• Must be mobile in order to move around office and complete facility and community walkthroughs.

Tools & Equipment Used:

• General office equipment

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/California

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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