Resident Relations Specialist - Preston Reserve

Job Description

We are hiring a Resident Relations Specialist to work onsite at our apartment community Preston Reserve in Cary, NC.

As a Resident Relations Specialist, you will play a key role in the resident experience, focusing on lease renewals, resident retention, and delivering exceptional customer service. This position is ideal for a customer-focused professional who enjoys building relationships, solving problems, and creating positive experiences for residents throughout their residency.

Learn more about the community here: Preston Reserve Apartments

What We Offer

AIR offers a competitive compensation and benefits package designed to reward performance and support your success, including:

• Expected base pay of $21.00 - $22.00 per hour + Monthly Lease Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.

• 25% Rent Discount at any AIR community.

• Option to live onsite with zero commute or at a nearby AIR community.

• Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended.

• You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season.

What You Will Do

• Manage the resident lease renewal process, including communicating renewal options and finalizing renewal agreements with residents.
• Support resident retention efforts by building strong resident relationships and delivering exceptional customer service.
• Respond to and resolve resident concerns, complaints, and service-related issues while coordinating with appropriate team members as needed.
• Assist residents throughout their lifecycle, including move-ins, move-outs, transfers, rent payments, and general account inquiries.
• Enter and monitor service requests and provide updates regarding work order status.
• Communicate community updates, policies, and important information to residents.
• Coordinate resident events and engagement activities.
• Support overall community operations, including policy compliance, package management, vehicle and pet registrations, and other resident needs.