Resident Relations Manager

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Relations Manager for our programs in San Francisco County.

About The Role: The Resident Relations Manager Responsible for overseeing the daily operations of assigned scattered sites and/or multifamily communities.  The Property Manager must be committed to ensuring decent, safe, and quality housing for vulnerable unsheltered individuals while ensuring residents are engaged in case management resources and supportive services as they live or transition into permanent housing. Will manage property through several different phases from emergency interim housing and permanent supportive housing to new construction lease up. Will indirectly oversee security staff and provide direct supervision to maintenance technician, night manager and janitorial staff as well as oversight of contractual/vendor functions. This position will work directly with our external agency partners to support client engagement and foster positive client interactions. 

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.    

Our Benefits and Perks: 

• $72,000 - $79,200 annually
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution 
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make An Impact: 

Staff Management  

• Hire, schedule, train, evaluate, discipline, and terminate employees within his/her portfolio/project.  
• Monitor overtime, review, and approve timecards and arrange for staff coverage as needed including during vacation and holiday periods.  
• Provide or arrange for staff development for self and employees under his/her supervision. 
• Meet with staff regularly and perform annual performance reviews of direct report staff. 
• Foster good staff relationships, cooperation, and teamwork between staff under his/her supervision as well as with others in the organization. 
• Ensure that staff interacts professionally and respectfully with residents, lenders, vendors, and other community members. 
• Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs. 

Vendor Management 

• Determine, with consultation as appropriate to the scale of the project, the scope of work needed to respond to work orders, inspection deficiencies, preventative maintenance and planned capital improvements for the purpose of securing bids as appropriate for project physical needs. 
• Review bids, review and select vendors, contract for goods and services and oversee work for all property maintenance needs within management plan and approved budget, securing any approvals or permits that are needed. 
• Review and approve payments to vendors for materials delivered and/or services rendered.

Marketing 

• Implement affirmative fair marketing plan(s) for properties directly rented to residents. 
• Maintain occupancy levels at targeted goals. 
• Show properties to applicants; conduct applicant interviews; verify potential resident income and entrance criteria in keeping with the Resident Selection Criteria, Management Plan, Fair Housing Law, applicable loan agreements and regulatory agreements; maintain waiting lists; accept or reject applicants. 
• Prepare marketing/occupancy reports at regular intervals.

Maintenance/Housekeeping 

• Make regular inspections of property to ensure it is well-maintained, that mechanical devices are in working order and that the environment is safe, clean, and attractive. 
• Ensure units are ready for occupancy as they turnover in a timely manner. 
• Coordinate with the maintenance team to ensure compliance with property maintenance plans including current physical needs, preventative maintenance, and longer-range capital improvements. 
• Coordinate with maintenance, housekeeping staff and outside vendors used for maintaining the property to ensure work completed in a safe and workmanlike manner. 

Financial/Programmatic Administration 

• Operate property in accordance with the approved management plan, applicable regulatory agreements, and the approved operating budget for the period.   
• Prepare financial, occupancy and management reports such as rent rolls, demographics, housing retention, and vacancy or turnover reports as requested by Abode or external stakeholders. 
• Maintain tenant records such as leases, application and initial/annual income certification documentation, payment ledgers, notices, and correspondence, etc. 
• Serve notices to tenants as required. 
• Collect and record rent, security deposits and other sums for tenant related charges. 
• Review and approve all invoices presented for property expenses within the portfolio and code using the approved chart of accounts. 
• Assist in the development of property budgets and provide a variance report as requested. 
• Adhere to all accounting procedures and policies for the organization.  

Other Property Management Tasks 

• Provide “on-call” assistance during after-hours property emergencies either by phone, if possible, or by going directly to the site, if necessary.   
• Schedule and conduct annual property inspections or other inspections as may be deemed required by the Agency’s practice or by property lenders or others. 
• Recommend measures to improve the fiscal performance of the project, better serve the residents and/or preserve the physical integrity of the property. 
• Other duties as assigned.

How You Meet Qualifications: 

• High school diploma or equivalent (GED) required. 
• 3 years of progressively increasing property management experience or equivalent education and experience. 
• Current tax credit certification, CPO/COS or IREM/NCHM designation or the ability to obtain within 6 months of employment.   
• Use of personal vehicle transportation and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.  

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.  

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.