Resident Manager

Resident Manager

Salary

$60,033.58 - $80,454.61 Annually

Location

Sacramento, CA

Job Type

Full-Time

Job Number

1577

Department

Housing Authority

Division

Public Housing

Opening Date

07/27/2026

Closing Date

8/17/2026 5:00 PM Pacific

• Description
• Benefits
• Questions

Description

Classification: Represented by SHRA Employee Association

SHRAs mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits.

Some of these benefits include:

• Alternate 9/80 Work Schedule: Enjoy a two-week schedule of nine 9-hour days with every other Friday off, giving you more long weekends to relax and maintain work-life balance.
• CalPERS Pension Retirement: Secure your future with a robust retirement plan. CalPERS is the largest public pension fund in the US.
• Comprehensive Health Benefits: Medical insurance offered through CalPERS, dental options, and free vision insurance for up to Employee +1
• Generous Paid Time Off Package: 12 paid holidays, 3 floating holidays, 2 weeks of vacation per year
• $175 Downtown Parking subsidy for eligible employees
• Professional Development opportunities

Please note, this position is required to work onsite in Sacramento, California.

Essential Areas of Responsibility

Primary Purpose of Position

The Resident Manager will provide the Housing Authoritys primary interface with tenants at our various properties. Resident Managers will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position may be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary.

General Property Management

• Collect delinquent rents
• Draft notices including lease violations, 3-day and 30 day notices
• Prepare weekly and daily reports, resident communication and move-in/move/out processes
• Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff
• Document and communicate tenant complaints and requests to Regional Community Manager and Central Office
• Report maintenance problems as needed including submitting online maintenance requests
• Orient and instruct new tenants on property operations and appliance/equipment operation
• Assist in organizing, planning and implementing unit inspections and resident activities
• Maintain tenant list
• Enforce all property rules including parking/valid vehicle registration requirements
• Update signage, maintain front door entry programming and alarm system information
• Maintain calendars for community rooms and distribute and post notices and announcements.
• Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities
• Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations
• Establish and maintain effective and cooperative working relationships with tenant, co-workers and management
• Attend resident meetings and trainings as required
• Place recycling bins in parking lots before pick-u, and return bins after pick-up
• Respond to telephone calls and emails in a timely manner
• Provide cover for other Property Community Managers at other sites during absences
• Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork
• Process incoming rents in Yardi

Daily and Weekly Community Upkeep

• Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations.
• Report on the daily log and submit to Regional Community Manager and Central Office corrective action items
• May perform general light custodial work including picking up debris in common areas
• Ensure that property maintains attractive "curb appeal" at all times.

Education & Experience

Education/Experience

• High school diploma or general education and one year related experience in property management
• Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required.
• Experience providing customer service/ and working with social services programs preferred
• Ability to communicate effectively in English both verbally and in writing

Job Duties & Responsibilities

OTHER DUTIES:

All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.

Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader.

Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid drivers license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability.

SHRA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the United States. We do not offer visa sponsorship at this time. Employment is contingent upon successful completion of a background check, in accordance with applicable laws including the California Fair Chance Act.

In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include:

• 12 paid holidays plus 3 floating holidays
• Agency closure the last full week of December
• 2 weeks of vacation per year with increasing accruals based on years of service
• 12 sick days per year
• Medical and Dental insurance for full family (through CalPERS)
• Free Vision insurance for up to Employee + 1
• CalPERS Pension Retirement
• $10,000 life insurance
• Bilingual pay - 5% additional
• Downtown parking subsidy of $175/month (eligible locations)
• Tuition and Student loan reimbursement up to $5,250 per year
• Professional Development opportunities

Retirement benefits

Employees who retire with SHRA are eligible for the following CalPERS benefits.

• CalPERS pension
• Free medical insurance after retirement after 20 years of service

Additional benefits

• Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource.
• SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans.
• SHRA strives to provide a work-life balance to all employees. In addition to generous paid leave benefits, SHRA employees work a two-week schedule of nine 9-hour days with every other Friday off.

01

Responses to these Supplemental Questions must be submitted with your application materials. A resume, letter, application, etc., will not be accepted in lieu of responses to these questions. Failure to provide a complete response to any of these required questions will eliminate you from further consideration. Your response to these questions is an integral part of the application process. Please indicate that you have read and understand the requirements for the supplemental questions.

• Yes
• No

02

What is your highest level of education?

• No High School Diploma or GED
• High School Diploma or GED
• Some College
• AA Degree
• Technical College
• Bachelors Degree
• Masters Degree or Higher

03

Do you have prior property management experience in a Resident Manager or similar role?

• Less than 1 year experience
• 1 - 2 years experience
• 2 - 3 years experience
• 3 - 4 years experience
• 4 - 5 years experience
• More than 5 years experience

04

Do you have prior property management experience that consists of 50 or more units and with affordable housing?

• No, I do not have prior relevant experience
• Yes, I have 0 - 2 years of relevant experience
• Yes, I have 2 - 4 years of relevant experience
• Yes, I have more than 4 years of relevant experience

05

An essential duty of the Resident Manager position is to interfacing with tenants at SHRA properties. Describe your experience as a Resident Manager or closely related field (Community Manager, etc.)

06

Describe your top 3 skills that make you a good candidate for the Resident Manager job as you understand it.

07

Your written responses to the following questions regarding your ability, experience, and training relative to the Community Property Representative positions are a part of the screening process. Provide as much detail as you believe necessary to describe your experience and/or training. The questions will be evaluated on the following basis: 1)The extent to which your responses demonstrate the knowledge, skills, abilities in the property management or real estate field 2)The extent to which your responses demonstrate your understanding of the experience in working in an organization environment similar to SHRAs. 3) Your ability to concisely and clearly organize your ideas and express them in writing. 4) Both content and presentation will be evaluated. DESCRIBE YOUR EXPERIENCE AND/OR EDUCATION RELATING TO THE PROPERTY MANAGEMENT FIELD, ESPECIALLY RELATED TO RESIDENT MANAGEMENT AND RELATIONS

Required Question

Employer Sacramento Housing and Redevelopment Agency

Address 801 12th Street

Sacramento, California, 95814

Website http://agency.governmentjobs.com/shra/default.cfm