Resident Manager

We are seeking an experienced, hands-on Resident Manager to lead daily operations at a premier luxury residential community. You will oversee a skilled maintenance and janitorial team, uphold an exceptional resident experience, and serve as the on-site leadership presence that keeps the building running at the highest standard.

Team Leadership & Training

Hire, train, coach, and supervise the maintenance and janitorial team

Lead daily huddles, safety meetings, and performance reviews

Build a team culture rooted in accountability, service, and professionalism

Mentor team members in both technical skills and resident service delivery

Building Operations & Maintenance

Oversee all maintenance, repairs, and apartment turnovers

Manage preventive maintenance programs and janitorial schedules

Conduct regular walkthroughs to ensure compliance and cleanliness

Track KPIs, forecast inventory needs, and uphold asset and quality standards

Resident Experience & Service

Resolve escalated service requests with empathy and follow-through

Oversee move-in orientations and follow-up satisfaction surveys

Support concierge and leasing teams in delivering a polished resident experience

Vendor & Budget Oversight

Manage site budgets, approve emergency purchases, and monitor ongoing costs

Review vendor contracts, track performance, and recommend upgrades

Ensure all work meets safety, code, and quality expectations

Emergency & On-Call Management

Coordinate 24/7 coverage for urgent issues and emergencies

Lead vendor communications during after-hours situations

Respond calmly and effectively to floods, outages, and escalated service needs 

Site Administration & Documentation

Maintain payroll, scheduling, attendance, and training records

Ensure contractor compliance with building policies and standards

Develop systems to support onboarding, SOPs, and knowledge sharing

Cross-Team Collaboration

Work closely with leasing, concierge, and lifestyle teams

Align on unit readiness, amenity cleanliness, and VIP service coordination

Act as the on-site leader in the absence of the General Manager

2+ years of experience supervising maintenance or building operations teams

Strong leadership, time management, and problem-solving skills

Experience managing budgets, vendor relationships, and compliance

Ability to lead calmly and decisively during emergencies

Proficiency in English and Mandarin or Cantonese, written and verbal (required)

Comfortable using Microsoft Office and digital maintenance systems

High school diploma or equivalent required; technical certifications a plus

Salary: $100,000 – $105,000 annually, commensurate with experience

On-site housing: 1-bedroom, 1-bathroom unit (~680 sq ft) included

32BJ Union benefits package