Resident Manager - Casa One, Jersey City, NJ

A Distinctive Community. Exceptional Operations. A Better Standard of Living.

What does it take to create a residential experience where exceptional service and seamless building operations go hand in hand? Rose Associates is seeking an experienced, hands-on Resident Manager to lead daily building operations and maintenance at Casa One in Jersey City, New Jersey.

This is an opportunity to play a pivotal role in maintaining a high-quality residential environment, leading building staff, and ensuring that every aspect of the property operates safely, efficiently, and reliably. Working closely with property management, residents, vendors, and internal teams, you'll help deliver the responsive service and operational excellence that define a great place to call home.

About Rose Associates

Established in 1925, Rose Associates is a recognized leader in multifamily and mixed-use real estate, with more than 30,000 residential units across approximately 250 properties spanning markets from Philadelphia to Boston.

As a woman-owned company, Rose Associates combines a century of real estate expertise with a commitment to excellence, integrity, and inclusion. Our teams work together to create lasting value for property owners and deliver an exemplary living experience for residents.

What You'll Do

• Oversee day-to-day property operations and maintenance, prioritizing resident concerns and ensuring timely, effective resolution.
• Monitor building systems and mechanical equipment to support safe, reliable, and efficient performance.
• Coordinate preventive maintenance, inspections, repairs, and service requests to maintain the property to high standards.
• Implement company maintenance procedures and ensure compliance with applicable codes, regulations, and safety requirements.
• Assess staffing needs and oversee the daily responsibilities and performance of building personnel.
• Recruit, train, mentor, and evaluate staff while promoting accountability, teamwork, and a service-oriented culture.
• Assign and monitor work, support employee development, and maintain a productive and professional work environment.
• Communicate effectively with property management, residents, vendors, contractors, and internal departments to keep operations running smoothly.
• Coordinate contractors and vendors for repairs, specialized services, and capital improvement projects.
• Obtain and review vendor proposals, coordinate scheduling, manage service contracts, and monitor work quality and contractual obligations.
• Conduct regular safety inspections, enforce established protocols, and ensure maintenance activities meet quality and safety standards.
• Respond to building emergencies, coordinate resources, and implement corrective and preventive measures.
• Investigate and document incidents, maintain accurate maintenance records, and prepare reports for management.
• Assist with the development and management of the building maintenance budget.
• Monitor expenses and budget variances, identify cost-saving opportunities, and communicate recommendations to the General Manager or property leadership.
• Maintain accurate records of maintenance activities, repairs, inspections, and vendor services.
• Ensure compliance with applicable laws, building codes, company policies, and regulatory requirements.
• Partner with property management to support operational goals, protect the asset, and maintain a consistently high standard of resident service.

What You Bring

• At least four years of experience in maintenance and staff management.
• Experience opening and operating a new-construction, lease-up residential building.
• Strong knowledge of building mechanical systems and maintenance practices, with the ability to identify issues and implement cost-effective solutions.
• Familiarity with sustainable energy practices, building efficiency, and modern security technologies.
• Experience managing vendors, service contracts, maintenance budgets, and building safety programs.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and property management software, including Yardi.
• Required licenses and certifications, including EPA 608 Universal and applicable Certificates of Fitness: S-12, S-13, S-95, and P-99.
• Authorization to work in the United States.
• Availability to respond to emergencies and remain on call 24 hours a day.

Compensation & Benefits

$85,000 annual salary, plus a comprehensive benefits package.

Ready to Make Your Mark at Casa One?

This is more than a building operations role. It's an opportunity to lead a dedicated team, maintain a high-performing property, and make a meaningful difference in residents' everyday lives. Join Rose Associates at Casa One in Jersey City and help create a residential experience defined by comfort, reliability, and exceptional service.

This is an on-site position requiring movement throughout the building, including ascending and descending stairs, accessing small or confined spaces, and lifting or moving objects weighing more than 50 pounds. The role involves exposure to varying environmental conditions and requires availability for emergency response and 24-hour on-call responsibilities. Employees must be able to perform essential job functions in residential environments where domestic pets, including dogs and cats, may be present in common areas and occupied apartments. Reasonable accommodations will be considered for qualified individuals with disabilities, consistent with applicable law.

Rose Associates is an Equal Opportunity Employer. Employment decisions are made without discrimination based on any characteristic protected by applicable federal, state, or local law.

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Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at [email protected].