Resident Manager - 5 Times Square, New York, NY 10036

The role involves exposure to varying weather and environmental conditions, emergency response responsibilities, and work in residential environments where domestic pets may be present in common areas and occupied apartments. This is an opportunity to help shape the resident experience at an iconic New York City address, combining technical expertise, operational leadership, and a hospitality-minded approach to service.

An Iconic Address. Exceptional Operations. A New Standard for Residential Living.

What does it take to keep one of Manhattan’s most ambitious office-to-residential conversions operating at its best? Rose Associates is seeking an accomplished, hands-on Resident Manager to lead building operations and maintenance at 5 Times Square.

This is an opportunity to help shape the resident experience at an iconic New York City address, combining technical expertise, operational leadership, and a hospitality-minded approach to service. Working closely with the General Manager, property team, vendors, and ownership, you’ll oversee building systems, lead the building services team, and ensure the property operates safely, efficiently, and to the highest standards. Your leadership will be instrumental in delivering seamless operations and an exceptional living experience for residents.

About Rose Associates

Established in 1925, Rose Associates is a recognized leader in multifamily and mixed-use real estate, with expertise spanning development, property management, leasing, and marketing. Operating across the Northeast, we are committed to creating real estate value, building enduring relationships, and delivering an exemplary living experience for residents.

At Rose Associates, we believe exceptional properties are built on strong teams, thoughtful leadership, and a commitment to service. Join us as we help redefine residential living at one of New York City’s most distinctive addresses.

What You’ll Do

• Oversee daily building operations and maintenance, ensuring building systems and mechanical equipment operate safely, reliably, and efficiently.
• Coordinate preventive maintenance, inspections, repairs, and equipment readiness to protect building performance and minimize service disruptions.
• Conduct regular property and safety inspections, identify maintenance issues, and implement corrective and preventive actions.
• Establish and implement maintenance procedures and ensure work meets company standards, applicable codes, and safety requirements.
• Support sustainable energy practices and building efficiency initiatives, including strategies to reduce the property’s environmental impact.
• Recruit, hire, train, mentor, and evaluate building staff while establishing clear expectations and performance standards.
• Assign and monitor daily responsibilities, review staff performance, and foster a productive, accountable, and collaborative work environment.
• Oversee scheduling, payroll approvals, personnel actions, and disciplinary matters as appropriate.
• Work collaboratively with union representatives and building personnel to support effective labor relations.
• Promote a service-oriented culture that prioritizes professionalism, responsiveness, and the resident experience.
• Coordinate contractors and vendors for specialized services, repairs, capital improvements, and construction projects.
• Manage vendor bidding, obtain and review proposals, negotiate service contracts, and monitor performance against contractual obligations.
• Supervise maintenance and repair work to ensure quality, safety, and timely completion.
• Respond to building emergencies, coordinate resources, and guide teams through resolution and follow-up actions.
• Enforce safety protocols, conduct safety training, investigate incidents, and maintain accurate records of maintenance activities and inspections.
• Assist with the development and management of the building maintenance budget.
• Monitor expenditures and budget variances, identify cost-saving opportunities, and communicate financial concerns and recommendations to the General Manager.
• Maintain accurate maintenance records and prepare reports and documentation for management.
• Ensure compliance with applicable laws, regulations, building codes, company policies, and inspection requirements.
• Partner with the General Manager and internal teams to support property objectives, operational efficiency, and a consistently high standard of service.

What You Bring

• At least 15 years of experience in maintenance and staff management.
• Strong technical knowledge of building mechanical systems, including plumbing, electrical, carpentry, apartment alterations, waterproofing, generators, and commercial HVAC systems.
• Experience with high-rise office building operations, new construction, lease-up, and commercial property maintenance in the New York City market.
• Experience with unions, particularly 32BJ, preferred.
• Knowledge of sustainable energy practices and building efficiency initiatives.
• Strong leadership, communication, organizational, and problem-solving skills, with the ability to prioritize competing demands in a fast-paced environment.
• Experience managing vendors, service contracts, maintenance budgets, capital projects, and building safety programs.
• Proficiency with Microsoft Office and property management software, including Yardi.
• Required licenses and certifications, including FDNY Certificates of Fitness S-12, S-13, S-95, and P-99, and EPA 608 Universal certification.
• Willingness to respond to emergencies and remain on call 24 hours a day.

Compensation & Benefits

$200,000 – $250,000 annual salary, plus a comprehensive benefits package.

Ready to Make Your Mark at 5 Times Square?

This is more than a building operations role. It’s an opportunity to lead a dedicated team, protect the performance of an iconic property, and help deliver a residential experience defined by comfort, reliability, and exceptional service. Join Rose Associates and play a key role in setting a new standard for residential living in the heart of Manhattan.

This is an on-site position requiring movement throughout the building, including ascending and descending stairs and ladders, accessing small or confined spaces, and lifting or moving objects weighing up to 50 pounds. The role involves exposure to varying weather and environmental conditions, emergency response responsibilities, and work in residential environments where domestic pets may be present in common areas and occupied apartments.

Reasonable accommodations will be considered for qualified individuals with disabilities, consistent with applicable law.

Rose Associates is an Equal Opportunity Employer. Employment decisions are made without discrimination based on any characteristic protected by applicable federal, state, or local law.

Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com.

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