Sign upLog in
See more jobs

Resident Experience Manager - Girard / Troy

Equity Residential

  • Troy, MA
  • 2 days ago
  • $68,554–$83,788 Per Year

Highlights

Promptly returning calls and emails, proactively reaching out to address resident needs, ensuring exceptional satisfaction, and fostering loyalty Communicating effectively with maintenance staff to meet resident needs and conducting follow-ups to ensure ongoing satisfaction Serving as a direct contact for addressing payment and account inquiries, enhancing the resident experience Maintaining high visibility by actively interacting with residents in common and amenity areas Collaborating on mass resident communications, explaining lease provisions, and ensuring a seamless move-in experience Responding to inquiries and addressing survey feedback to resolve concerns and enhance resident satisfaction Managing and reporting resident insurance policy information to ensure compliance with lease agreements. What Youll Need To Thrive: Residential or commercial property management, hospitality, or retail experience Customer service and sales experience High School diploma or equivalent Valid Drivers License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role.

Numbers & Facts

LocationTroy, MA
Salary$68,554–$83,788 Per Year

Description

Resident Experience Manager - Girard / Troy | Massachusetts | Equity Careers

Skip navigation

Sign-in Register

Toggle navigation

Home About Equity Apartments Employee Programs

Join Our Talent Community View All jobs

Close

Retrieve Password

Email Address:

Register

Resident Experience Manager - Girard / Troy

Job Category: Onsite Leaders/Staff

Job Reference: EQR/2007690

Job Type: Full-Time

Location: Boston, MA

Job Description At Equity Residential, were dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

What Youll Be Doing:

As a Resident Experience Manager, you will spend most of your week communicating with residents and collaborating with your team to deliver a positive experience. Other diverse responsibilities you will work on during the week include accounting tasks, property oversight in the absence of the General Manager, management of resident insurance policies, and conducting community inspections.

Promptly returning calls and emails, proactively reaching out to address resident needs, ensuring exceptional satisfaction, and fostering loyalty Communicating effectively with maintenance staff to meet resident needs and conducting follow-ups to ensure ongoing satisfaction Serving as a direct contact for addressing payment and account inquiries, enhancing the resident experience Maintaining high visibility by actively interacting with residents in common and amenity areas Collaborating on mass resident communications, explaining lease provisions, and ensuring a seamless move-in experience Responding to inquiries and addressing survey feedback to resolve concerns and enhance resident satisfaction Managing and reporting resident insurance policy information to ensure compliance with lease agreements

What Youll Need To Thrive:

Residential or commercial property management, hospitality, or retail experience Customer service and sales experience High School diploma or equivalent Valid Drivers License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location. Computer literacy and effective communication skills Knowledge of federal and state apartment housing laws Availability to work a flexible schedule, including weekends Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Salary: $68,554 - $83,788 per year

Employees are eligible for performance bonuses

Bonus Qualifications:

Managerial Experience College degree or coursework

How We Deliver A Winning Performance:

Question Authority Walk the Talk Share Knowledge Listen, not just Hear See the Glass Half Full Take Educated Risks Enjoy the Ride Share the Spotlight Do the Right Thing Test Your Limits

We Care About Your Total Wellbeing:

Physical Wellbeing: Medical, dental, and vision care Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation Community Wellbeing: Paid Community Service Hours Career Wellbeing: Leadership Development Learn more about our Total Wellbeing program here.

Browse Jobs

Keywords:

Job Title:

Job Type: Please SelectFull-TimePart-Time

Location: AnyAlabamaAlaskaAmerican SamoaArizonaArkansasArmed Forces - AmericasArmed Forces - EuropeArmed Forces - PacificCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFederated States of MicronesiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarshall IslandsMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasU.S. Minor Outlying IslandsUtahVariousVermontVirgin Islands of the U.S.VirginiaVirtualWashingtonWest VirginiaWisconsinWyomingCA - AlbertaCA - British ColumbiaCA - OntarioCA - TorontoCA - QuebecCA - Vancouver

Date Advertised: Last 24 HoursLast 3 daysLast 7 daysLast 14 daysAll

Job Reference:

Sorry your browser does not support JavaScript!

Please click here to view your cookie settings preferences for this site.

Similar Jobs