Resident Experience Coordinator - 1500 Mass and 1210 Mass

Resident Experience Coordinator - 1500 Mass and 1210 Mass | District of Columbia | Equity Careers

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A new chapter is here. AvalonBay Communities and Equity Residential are now Vivmark Residential - one company setting a new standard for the experience of home. Every open role across the company is listed below. Learn more.

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Resident Experience Coordinator - 1500 Mass and 1210 Mass

Job Category: Onsite Leaders/Staff

Job Reference: EQR/2007801

Job Type: Full-Time

Location: Washington, DC

Job Description The work schedule for this position is Monday-Friday 9am to 6pm with one Saturday per month. Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And were looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies cant. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer. The best people want to work here. We hope youre one of them. We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts. What Youll Be Doing: As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency.

Addressing resident inquiries promptly, ensuring satisfaction and loyalty Guiding new residents through the move-in preparation experience for a smooth transition Conducting follow-up within a week of move-in to address concerns Managing move out inspections and coordinating resident events Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals Proactively suggesting improvements to enhance community operations

What Youll Need To Thrive:

High School diploma or equivalent A valid drivers license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role. Computer literacy and effective communication skills Availability to work a flexible schedule, including weekends Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Bonus Qualifications:

Customer service experience

Salary: $25.60 - $31.29/hour

The successful candidates starting pay will be determined based on job-related skills, experience, and qualifications. Employees are eligible for overtime pay and performance incentives.

A valid drivers license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g. car, golf cart, etc.) during their workday and/or as part of their role.

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