Community and Social Services, Contact Management, Cook Dishes, Crisis Intervention, Customer Training, Diversity, Fire Safety, Funding, High School Diploma, Intranet, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Organizational Skills, Pinnacle, Property Maintenance, Purchasing/Procurement, Safety/Work Safety, Secondary School, Social Work, Staff Training, Telephone Skills
PROGRAM: Domestic Violence Services - Passage House
STATUS: Part-Time
FLSA DESIGNATION: Non-Exempt
REPORTS TO: Residential Manager
DEGREE: High School or GED
EXPERIENCE: None Required
WAGE: $16.02-$17.02 per hour
DEGREE: Associates Degree in Human Services preferred. High School diploma (or GED) required
POSITION OVERVIEW:
The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and secure environment for those in our emergency shelter; in addition to demonstrating knowledge of the mission and services of Pinnacle Community Services, Inc. (PCS).
QUALIFICATIONS/EXPERIENCE:
Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights
Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases. Understanding of the use of email in the workplace
JOB RESPONSIBILITIES:
- Answers incoming telephone calls from domestic violence victims; assesses crisis situations; and takes appropriate action
- Answers calls from general public requesting information in a polite and welcoming manner
- Conducts client intakes, including all paperwork in a legible manner, and admits clients to shelter
- Respects client confidentiality
- Follows all appropriate procedures upon arrival of client to be admitted, including orientating clients to Shelter physical plant and amenities; educates clients on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies client to their assigned room; provides toilet articles
- Documents Daily Log notes and shares other client information with incoming coverage staff, as appropriate
- Maintains contact with Shelter clients; provides brief emotional support, as needed.
- Refers clients to social work staff for counseling issues
- Monitors and oversees daily chores, meal preparation and cleanup, and ensures that appliances are used in a safe manner
- Maintains a safe, comfortable environment for women and children in residence, including not leaving the residence unsupervised without supervisory approval
- Assists Residential Care Coordinator in obtaining and storing supplies, organizing donations and in maintaining Shelter building and grounds
- Participates actively in ongoing professional development
- Meets and participates on a regular, planned basis with the Resident Care Coordinator for supervision
PHYSICAL/ENVIRONMENTAL DEMANDS:
- Ability to work in a crisis intervention setting
- Job performed in a shelter/residential setting
- Occasional lifting (15 pounds or less)
- Occasional standing/sitting
- Moderate stress
- Occasional PC/computer work
AGENCY EXPECTATIONS:
- Attends and participates in appropriate Agency staff trainings and meetings
- Advocates for cultural diversity/sensitivity as appropriate
P
Pinnacle Community Services, Inc.