POSITION SUMMARY
The Resident Assistant (RA) serves as the frontline residential operations professional responsible for maintaining safety, structure, accountability, and operational continuity within Providence House. This position ensures proper room turnover readiness, accurate meal monitoring, consistent building walkthroughs, and detailed documentation to support compliance and quality assurance. The RA plays a critical role in reinforcing program expectations and maintaining a stable environment that promotes resident success and housing readiness.
MISSION ALIGNMENT
All Providence House employees are expected to embody the organization’s mission — to move families from homelessness to independence — and demonstrate the core values of compassion, accountability, excellence, and collaboration in all aspects of their work.
KEY RESPONSIBILITIES
Residential Operations & Safety Monitoring
- Conduct and document scheduled building walkthroughs each shift.
- Ensure room turnovers are completed within 24 hours and meet readiness standards.
- Monitor safety conditions and address environmental concerns immediately.
- Track and document meal distribution accurately during assigned meal times.
- Submit maintenance requests promptly to preserve facility standards.
Resident Accountability & Structure Enforcement
- Reinforce residential guidelines and program participation expectations.
- Monitor chore completion and resident compliance with assigned responsibilities.
- Provide trauma-informed redirection and conflict resolution.
- Communicate concerns to Case Managers and leadership promptly.
Documentation & Reporting
- Complete comprehensive shift reports before shift conclusion.
- Document incidents, safety concerns, inspections, and resident interactions.
- Ensure continuity of care through detailed cross-shift communication.
- Maintain audit-ready documentation at all times.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Providence House is a nonprofit organization in Shreveport, Louisiana dedicated to breaking the cycle of homelessness for families with children. We provide safe, stable housing along with comprehensive support services—including case management, education, and workforce development—to help families achieve long-term independence and success.
Our work goes beyond shelter; we create a structured, supportive environment where families can rebuild, grow, and regain confidence. With programs such as our on-site Child Development Center and individualized support plans, we focus on both immediate needs and long-term outcomes for the families we serve.
As a member of the Providence House team, you play a direct role in this impact. Our work is fast-paced, hands-on, and deeply meaningful, requiring compassion, professionalism, and a strong commitment to serving others. We are looking for individuals who are dedicated, adaptable, and passionate about making a difference in the lives of families in our community.