Join our team where youll serve as the welcoming face of our community while helping ensure a safe and supportive environment for residents, families, guests, and team members. This role combines customer service, reception, and campus safety responsibilities, including answering phones, assisting residents, monitoring facility alarms, and responding to community needs.
Position Summary:
The Associate serves as a liaison between residents, families, guests, and staff while supporting daily resident community operations. This position is responsible for reception desk and switchboard functions, responding to resident and facility needs, monitoring campus safety systems, and helping maintain a secure and welcoming environment throughout the community.
Key Responsibilities:
- Answer and direct phone calls through the multi-line telephone system.
- Greeting and assisting residents, families, guests, and employees.
- Accept, log, and distribute resident packages, deliveries, and prescription medications.
- Maintain accurate resident and shift documentation.
- Support resident services, including delivery of internal mail and to-go meals when requested.
- Monitor radios and communication systems and respond appropriately.
- Report safety concerns, hazardous conditions, and maintenance needs.
- Monitor emergency alarms, cameras, life safety systems, and communication devices.
- Respond to emergency calls and incidents and maintain accurate documentation.
- Conduct routine campus patrols and inspect buildings and access points.
- Conduct and document fire drills in accordance with regulatory requirements.
Qualifications:
- High School Diploma or GED required.
- Previous customer service, reception, hospitality, security, healthcare, or related experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Ability to remain calm and exercise sound judgment in emergency situations.
- Basic computer proficiency, including Microsoft Office.
- First Aid/CPR/AED Certification required within 90 days of employment.
- Valid Pennsylvania Drivers License with acceptable driving record required.
Schedule:
- Lead Associate, Full-Time, 1st Shift
- Associate, Full-Time, 3rd Shift
- Rotating weekend schedule, including every other Saturday and Sunday
- Holiday and inclement weather coverage may be required