Impact of the Role
The Residence Manager - Residences supports the day-to-day operations of Rosewood Residences Naples, helping to ensure efficient service delivery, smooth operational execution, and consistent adherence to established standards. Working closely with the General Manager, this role assists in coordinating departmental activities, monitoring service performance, and supporting the implementation of operational procedures.
This position plays a key role in maintaining clear and timely communication with homeowners, the Board of Directors, Rosewood corporate leadership, and external partners. With a strong focus on execution, organization, and responsiveness, the Residence Manager contributes to delivering a seamless and high-quality residential experience.
About Rosewood Residences Naples
Spanning five acres and almost 500 feet of beachfront, this thoughtful collection combines beachfront life and high-rise luxury, 42 thoughtfully designed homes located in the heart of Naples, Southwest Florida.
Overlooking the vast Gulf of Mexico, residences average 5,300 square feet and are entered discreetly via a private elevator, with intuitive features and a refined sensibility felt throughout.
Moments of community abound, with exclusive access to a plush lounge, games room, a generous fitness center and spa, and two swimming pools. Further inland, residents can explore the greens and fairways of over 80 championship golf courses in the Naples region, as well as boutique shopping, botanical gardens, and abundant entertainment options.
The Residence Manager will support the GM and a team of approximately 42 associates dedicated to delivering a highly personalized, elevated residential lifestyle experience.
Fundamental Duties
- Coordination and execution of hiring, onboarding, training, and systems implementation for associates.
- Execute procurement for all operating equipment, systems, and supplies, ensuring alignment with brand standards, operational needs, and approved budgets.
- Manage and process payroll in a timely and accurate manner.
- Serve as the primary day-to-day support for the front desk team, housekeeping, valet, and porters.
- Manage and oversee six guest rooms, ensuring readiness and compliance with brand standards.
- Engage proactively with homeowners to assess satisfaction, gather insights, and identify opportunities to enhance service delivery and community experience.
- Coordinate and follow up on homeowner requests to ensure prompt and effective resolution.
- Continuously evaluate operational team performance, providing coaching, guidance, and corrective action as required to uphold service standards.
- Conduct regular operational walkthroughs with F&B, Engineering, Housekeeping and back of the house to ensure impeccable maintenance standards and effective preventative maintenance programs.
- Assist in planning and executing community events to ensure a seamless and engaging resident experience.
- Ensure that all operating processes and systems are in place to maintain consistency, accountability, and long-term operational excellence.
- Support General Manager on primary operational matters related to Human Resources, Accounting, Housekeeping, Maintenance, and shared services.
- Work closely with third-party vendors supporting HOA administration, compliance, billing, and financial reporting, ensuring accuracy, transparency, and adherence to governing documents.
- Ensure the proper collection of assessments and dues by assisting with process oversight, monitoring payment trends, and coordinating with the finance team and external partners as needed.
- Assist in identifying and addressing building, service, and operational issues, monitoring matters and appropriate solutions to support continuous improvement and asset protection.
- Help implement and maintain established standards related to life safety, security, privacy, and the protection of owner identity.
- Maintain accurate and confidential records of owners and community information, including owner profiles, parking and storage assignments, assessments, and resident communications.
- Ensure adherence to all applicable policies, procedures, governing documents, and brand standards, escalating compliance concerns when necessary.
Key Responsibilities
Operational Support & Leadership Execution
- Support the General Manager in overseeing daily residential operations and ensuring the smooth execution of all on-site functions.
- Reinforce Rosewood's culture, values, and service philosophy across residential team through consistent day-to-day execution.
- Lead and coordinate residential projects and initiatives from planning through completion, ensuring alignment with service standards
- Support the adaptation and implementation of operational practices specific to standalone residential communities.
Financial & Administrative Support
- Assist in monitoring operating budgets, HOA financials, forecasts, and variance reporting.
- Support the preparation of monthly financial summaries and reports for review by the General Manager and corporate leadership.
- Assist with tracking capital projects, reserve planning inputs, and refurbishment initiatives.
- Coordinate with vendors and support procurement and contract administration processes, ensuring cost efficiency and service quality.
Governance & Board Support
- Serve as a key support resource to the General Manager with Board of Directors communications and reporting.
- Assist in preparing board materials, presentations, and operational updates.
- Support compliance with governing documents, policies, and management agreements.
- Help facilitate consistent application of community rules, architectural guidelines, and resident standards, escalating issues as appropriate.
- Maintain professional communication with homeowners regarding community standards, entitlements, and procedures.
Residential Operations & Service Delivery
- Support oversight of different areas to ensure service delivery aligns with brand standards.
- Conduct regular property walkthroughs and assist in monitoring maintenance, cleanliness, and overall condition of residences and guest rooms.
- Coordinate with internal teams and corporate partners on operational initiatives and continuous improvement efforts.
- Promote a consistent, high-touch residential experience focused on responsiveness and attention to detail.
Talent & Culture Support
- Support the General Manager and department leaders with recruitment, onboarding, training, and performance tracking.
- Help reinforce a positive and service-driven culture aligned with Rosewood values.
- Assist in coordinating training initiatives and ongoing team development.
- Support compliance with HR policies, labor regulations, and company standards.
Risk, Safety & Incident Support
- Serve as a support contact for incident reporting and emergency response coordination.
- Assist in maintaining emergency preparedness plans and ensuring team awareness of procedures.
- Support compliance with safety, security, and privacy standards across the property.
- Escalate critical issues promptly to the General Manager and appropriate partners.
Community & Brand Support
- Support the General Manager in acting as a representative of the Rosewood brand within the residential community.
- Assist in coordinating resident engagement activities and lifestyle programming.
- Maintain professional relationships with homeowners and support day-to-day communication.
- Support coordination with corporate teams on resident programs and brand initiatives.
Critical Skills & Qualifications
Personal Attributes
- Strong interpersonal skills with the ability to engage respectfully and professionally with high-net-worth residents.
- High emotional intelligence and the ability to respond calmly and thoughtfully in daily interactions.
- Excellent written and verbal communication skills.
- Strong organizational skills with attention to detail and follow-through.
- Ability to maintain confidentiality and professionalism at all times.
- Service-oriented mindset with a focus on responsiveness and execution.
- Collaborative approach, supporting leadership as a reliable operational partner.
Required Competencies
- Proven executive leadership with strong strategic, financial, and operational acumen.
- Stakeholder management skills across owners, boards, and corporate leadership.
- Strong financial literacy, including HOA and capital planning experience.
- Crisis leadership capability and sound decision-making.
Education & Experience
- Bachelor's degree in Business Administration, Hospitality, Property Management, or related field; equivalent experience considered.
- Minimum of three (3) years of experience in luxury hospitality, branded residences, private clubs, or high-end residential operations.
- Prior experience working with homeowner associations and boards of directors.
- Pre-opening and Food & Beverage oversight experience preferred.
- Fluency in English required; Spanish preferred.
- CAM license preferred.