Reservations Support Specialist

We are seeking a Reservations Support Specialist to provide responsive and detail-oriented assistance throughout the reservation process. This role focuses on research, coordination, communication, and maintaining accurate reservation information.

Responsibilities

• Assist with reservation-related questions and requests
• Research availability and service options
• Coordinate reservation details
• Review confirmations for accuracy
• Communicate important information and updates
• Assist with modifications and special requests
• Maintain organized documentation
• Follow up on incomplete or outstanding items
• Communicate with service providers as necessary
• Provide professional support throughout the reservation process

Qualifications

• Strong verbal and written communication
• Excellent attention to detail
• Customer-service mindset
• Strong organizational abilities
• Comfortable with online systems and research
• Reliable and responsive
• Previous reservation or customer service experience is helpful but not required

Benefits

• Remote work environment
• Onboarding and training
• Professional development opportunities
• Continuing education
• Access to online tools and resources
• Ongoing support