South Coast Winery Resort & Spa is seeking a professional, detail-oriented Reservation Agent to join our Rooms Division team. The Reservation Agent plays an important role in creating an exceptional guest experience by assisting guests with planning and booking their stays, while ensuring reservations are accurate and processed according to company standards.What You’ll Do
- Respond to guest telephone inquiries in a friendly, professional, and efficient manner.
- Enter all telephone inquiries and reservations accurately into the computerized reservation system.
- Process reservation cancellations and changes accurately and in a timely manner.
- Process individual, VIP, and group reservations according to established procedures and policies.
- Review daily expected call volume and arriving reservations to ensure reservations are properly booked, charged, and supported by required documentation.
- Assist guests with dining, entertainment, transportation, and other arrangements as needed.
- Anticipate and respond to guest needs to help create a memorable and enjoyable stay.
- Maintain proper care and use of company equipment and supplies.
- Work collaboratively with the Reservations and Front Office teams.
- Demonstrate integrity, customer focus, teamwork, relationship building, passion, and self-motivation in all interactions.
- Perform additional duties and responsibilities as assigned by management.
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.