Reservations Agent - For Spanish Speaking Customers

Who We Are:

Caring is at the heart of everything we do! Beaver Run Resort & Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge. We are passionate about providing exceptional guest and employee experiences. If you are service and quality minded and enjoy a fast-paced, dynamic environment, we encourage you to apply to be a part of our team.

What You'll Do:

The Bilingual Reservations Agent is a vital part of our guests' experience and the operation of the resort, providing dedicated reservation support to both Spanish and English speaking guests. Reservations Agents are often the initial contact for our guests, the Agent must possess excellent customer service skills and knowledge. This position will answer phones, educate potential guests about what our resort offers, upsell rooms and additional products, and enter booking information into our reservations systems. The ideal candidate will thrive in a fast-paced, challenging environment and maintain courteousness despite stressful situations. Must be available for some weekend and holiday shifts. Full-time, year-round position with benefits eligibility. Fully remote optional after onsite training is complete- must reside within the state of Colorado (standard work hours MST).

Position range $20.00- $23/hr. + DOE + Commissions

Duties/Responsibilities:

• Guide guests through the booking process and enter booking information into reservations system
• Answer guest inquiries and educate the guests on what our resort offers
• Upsell rooms and other resort products
• Provide excellent customer service throughout all interactions

What You'll Bring:

• Proficiency in written and spoken English - required
• Proficiency in written and spoken Spanish - required
• Familiarity with regional Spanish dialects across Latin America - preferred
• 1+ years hotel/resort reservations experience - preferred
• 1+ years customer service experience - preferred
• High school diploma or equivalent experience - preferred
• Familiarity with Microsoft Office and resort reservations software - preferred

What We Offer:

• Opportunity for bonuses based on performance and time worked

• On-site parking steps away from the lifts

• Employee ski pass purchasing program

• Hotel + Dining discounts

• Paid Time Off

• Insurance:

• Health

• Dental

• Vision

• Optional Life, Disability, etc.

• 401k + match

This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictate

• Proficiency in written and spoken English - required
• Proficiency in spoken Spanish - preferred
• 1+ years hotel/resort reservations experience - preferred
• 1+ years customer service experience - preferred
• High school diploma or equivalent experience - preferred
• Familiarity with Microsoft Office and resort reservations software - preferred