Love helping guests plan memorable vacations and being the friendly voice that welcomes them before they arrive? Join our team as a Part-Time Seasonal Reservations Agent! In this role, youll be the first point of contact for prospective and returning guests, providing exceptional customer service while managing reservations and helping create a seamless guest experience from inquiry to arrival.
What Youll Do
- Respond to reservation inquiries via phone, email, and online booking platforms
- Accurately enter, update, and manage guest reservations in the property management system
- Assist guests in selecting accommodations, services, and resort amenities that best fit their needs
- Provide information about resort amenities, activities, policies, and local attractions
- Resolve guest concerns and handle special requests promptly and professionally
- Coordinate with resort staff to ensure smooth guest arrivals and site assignments
- Communicate with housekeeping and maintenance teams regarding site readiness
- Process reservation payments and maintain accurate guest and financial records
- Monitor availability and support occupancy goals through effective reservation management
- Prepare daily reservation and occupancy reports
- Promote resort packages, seasonal specials, and additional services
- Upsell amenities such as golf cart rentals, guided tours, and extended stays
What Were Looking For
- High school diploma or equivalent; hospitality or tourism-related education is a plus
- Previous experience in reservations, front desk operations, or customer service preferred
- Proficiency with property management systems and Microsoft Office applications
- Strong communication, customer service, and interpersonal skills
- Excellent organizational skills with strong attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Professional, friendly demeanor and a passion for delivering exceptional guest experiences
- Ability to remain calm under pressure and resolve issues effectively
- Knowledge of the local area is a plus
- Ability to work flexible hours including weekends and holidays
Perks & Details
- Full-time, seasonal role in Conway, SC
- Flexible schedule (weekends & holidays required)
- Paid sick time, 401(k) with company match, and travel discounts
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace