Reservations Agent

Perched along the dramatic cliffs of the Big Sur coastline, the property offers breathtaking ocean views, intimate guest accommodations, award-winning dining, and wellness experiences designed to reflect the beauty and spirit of California’s Central Coast. With a commitment to sustainability, personalized hospitality, and exceptional service, Post Ranch Inn creates unforgettable experiences for guests from around the world.

PART-TIME RESERVATIONS AGENT
Post Ranch Inn | Big Sur or Carmel, California
$19.50–$22.00 per hour, plus incentive opportunities

At Post Ranch Inn, an unforgettable stay begins with a conversation. Set along the dramatic cliffs of Big Sur, our approach to hospitality reflects the beauty of our surroundings and the warmth of our people. We value colleagues who support one another, take pride in their work, and make every interaction personal.
Join our Reservations team and help guests plan memorable stays—from quiet getaways to special celebrations.

JOB OBJECTIVE:
Provide personalized service throughout the reservation process, guiding guests through accommodations, resort experiences, and special arrangements. Coordinate with other departments to ensure an accurate, welcoming, and seamless experience from inquiry through arrival.

ESSENTIAL JOB FUNCTIONS:

• Assist guests by phone and email with availability, reservations, modifications, cancellations, and special requests.
• Recommend accommodations, dining, amenities, and packages based on guest preferences.
• Clearly explain rates, deposits, cancellation policies, and reservation terms.
• Accurately maintain reservations, guest preferences, and correspondence in the property management system.
• Coordinate guest arrangements and communicate relevant details to Front Desk, PBX, and other departments.
• Maintain current knowledge of resort offerings, promotions, and reservation procedures.
• Resolve guest questions within established authority and refer concerns to the Reservations Manager as appropriate.
• Protect confidential guest and company information.
• Complete follow-up tasks, special projects, and other related duties as assigned.

ESSENTIAL WORK SKILLS:

• Warm, professional customer service and attentive listening skills.
• Clear verbal and written communication, including professional phone etiquette and effective English proficiency.
• Strong organization, attention to detail, and ability to manage competing priorities.
• Sound judgment and problem-solving skills.
• Ability to work independently and collaboratively.
• Intermediate computer and typing skills, basic math skills, and ability to learn reservation software.

EDUCATION & EXPERIENCE DESIRED:

• High school diploma or equivalent required.
• Two (2) years of reservations, hospitality, or guest service experience preferred.
• Luxury or boutique hospitality experience preferred.
• Familiarity with hotel property management systems, reservation software, and Front Desk or PBX operations preferred.

PHYSICAL REQUIREMENTS:

• Ability to use a computer and telephone for extended periods, with appropriate breaks, and perform repetitive hand and wrist movements.
• Ability to bend, reach, stoop, squat, and move throughout the work environment as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:
This on-site, part-time role is based in Big Sur or Carmel, California, primarily in an indoor office setting. Days and hours vary based on business needs; availability for evenings, weekends, and holidays is required.

WHAT YOU’LL GAIN

• Meaningful Work – Help guests discover a distinctive Big Sur experience.
• Professional Growth – Build skills in luxury hospitality and reservation operations.
• Collaborative Culture – Contribute to a close-knit team that values respect, individuality, and shared success.

COMPENSATION, BENEFITS & PERKS
In addition to the hourly pay and incentive opportunities listed above, this part-time position offers the following, subject to applicable eligibility requirements and program terms:

• Paid sick time and bereavement leave
• 401(k) with employer match
• Employee discounts across the property
• Exclusive Guest Experience Stays
• Discounted rates at our sister property, Cavallo Point Lodge
• Commute earnings support, where applicable

• Bring your warmth, curiosity, and attention to detail—and help make every stay special from the first conversation.

About Post Ranch Inn

Post Ranch Inn is an internationally acclaimed luxury resort consistently recognized among the world’s premier travel destinations. Perched along the dramatic cliffs of the Big Sur coastline, the property offers breathtaking ocean views, intimate guest accommodations, award-winning dining, and wellness experiences designed to reflect the beauty and spirit of California’s Central Coast.

With a commitment to sustainability, personalized hospitality, and exceptional service, Post Ranch Inn creates unforgettable experiences for guests from around the world. Employees are an essential part of that experience and are encouraged to grow professionally while contributing to a culture built on wellness, respect, and excellence.